Customer Service Representative

Stormey Daughtry

Detail oriented Customer service representative

Aurora, CO

Professional Summary

Versatile customer service professional with 9 years of experience in delivering exceptional service to clients. Proven track record of consistently achieving high customer satisfaction scores,and exceeding sales targets while maintaining strict quality standards. Proficient in Microsoft Office, comfortable with digital collaboration tools, and skilled in administrative tasks. Possesses strong communication and organizational skills. Seeking a customer service or administrative type position with a company that allows me the ability to be self motivated but also fosters a team environment. Work Experience

DoorDash Delivery Driver

DoorDash-Aurora, CO

September 2024 to Present

• Delivered packages and goods to customers in a timely and efficient manner

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Ensured the safe handling and transportation of fragile or perishable items

• Adhered to all traffic laws and regulations while operating company vehicles

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc

• Efficiently handled cash transactions when required for COD (Cash on Delivery) orders Customer service Representative

24-7intouch-Springhill Fl

September 2022 to May 2024

• Handled customer service calls for customers for the Sephora makeup company

• Helped customers place new orders

• Assisted with damaged orders and lost packages

• Stayed informed and uptodate on new products and services offered to help clients make informed decisions.

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

• Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above 95%

Secretary

Tree Top Tree Service-Spring Hill, FL

January 2020 to June 2022

• Managed and maintained executive calendars, scheduling appointments and coordinating meetings

• Screened and directed incoming calls, providing information and taking messages as necessary

• Maintained confidential files and records in accordance with company policies

• Ordered office supplies and Lawncare equipment and managed inventory to ensure smooth operations of the office and on the job sites.

• Assisted in the preparation of budgets by gathering data on expenses and monitoring spending

• Managed email correspondence by responding to inquiries promptly and professionally

• Created spreadsheets to track expenses, budget allocations, or project progress using Excel

• Scheduled interviews with candidates for open positions within the organization

• Proofread documents for accuracy in grammar, punctuation, spelling, formatting etc

• Developed efficient filing systems both physical copies and electronic files Credit Card Customer Service

JpMorgan Chase Bank-Tampa, FL

August 2000 to August 2005

• Provided customer service to existing credit card customers

• Assisted clients with questions about billing and payments

• Found lost and misposted payments.Corrected encoding errors on payments encoded correctly.

• Took escalated calls as a supervisor for the escalated and angry customers

• Assisted customers with new credit applications

• Utilized CRM software to document customer interactions and maintain accurate records for future reference

• Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues

• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns

• Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team

Education

General Educaion (High school or equivalent)

Ridgewood High School-New Port Richey, FL

February 1998 to December 1998

High school diploma or GED

Skills

• Data entry

• Microsoft Office

• Accounting

• Financial services

• Time management

• Proofreading

• GPS

• Order entry

• Word processing

• Microsoft Powerpoint

• Computer Operation

• Computer Skills

• Multi-line phone systems

• Microsoft Word

• Microsoft Outlook

• Driving (10+ years)

• Payroll

• Yardi

• Communication skills (10+ years)

• Delivery driver experience (3 years)

• Slack

• Presentation skills

• Sales

• Budgeting

• Windows

• Bookkeeping

• Phone etiquette

• Call center

• Customer service

• Administrative Experience

• Sales Experience

• Problem solving

• Banking

Certifications and Licenses

Driver's License

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