Client Relations Data Entry
Resume:
Vanessa Quarles
https://www.linkedin.com/in/vanessa-quarles-74191995?
utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app Wichita, KS 67218
***************@*****.***
Professional Summary
Efficient and detail-oriented administrator with 3+ years of experience in office management and client relations within the security services industry. Proven track record in developing efficient filing systems, managing budgets, and enhancing customer satisfaction through proactive communication. Skilled in training and mentoring staff, implementing office policies, and collaborating with cross-functional teams to drive project success. Seeking to leverage administrative expertise in a remote setting to support organizational goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrator
Everon previously ADT-Wichita, KS
February 2022 to April 2025
• Developed and implemented efficient filing systems, resulting in improved document organization and retrieval
• Scheduled meetings and appointments, effectively managing calendars to optimize time management
• Prepared reports, presentations, and correspondence for senior management using Microsoft Office Suite
• Assisted with budget tracking by monitoring expenses and reconciling invoices
• Responded to inquiries from clients, vendors, and employees in a timely manner
• Maintained confidentiality of sensitive information while handling administrative tasks
• Collaborated with cross-functional teams to support project coordination and completion within deadlines
• Created and updated databases to ensure accurate record-keeping of important information
• Performed data entry tasks with high accuracy to maintain up-to-date records
• Organized company events such as conferences or team-building activities
• Managed incoming/outgoing mail distribution efficiently on a daily basis
• Implemented new office policies/procedures to improve efficiency
• Trained new employees on office procedures/policies
• Maintained electronic filing systems accurately/efficiently
• Distributed internal communications/materials throughout the organization
• Liaised between departments/teams regarding interdepartmental projects/tasks
• Scheduled conference rooms/meeting spaces according to staff needs Account Manager
ADT Security Services-Wichita, KS
March 2021 to February 2022
Handle Residential and Small Business accounts
• Served as the main point of contact for all client inquiries and issue resolution
• Conducted product demonstrations and presentations to educate clients on new features or offerings
• Mentored junior account managers on best practices for relationship building and account management strategies
• Collaborated with cross-functional teams including sales support, marketing, finance, and operations to ensure seamless execution of client initiatives
• Increased customer engagement by implementing targeted email campaigns based on segmentation analysis results
• Nurtured strategic partnerships with third-party vendors or suppliers that enhanced overall value proposition for clients
• Instituted proactive communication protocols that reduced response time by 30% and improved overall customer satisfaction
• Developed customized account plans for each client, outlining objectives, strategies, and action steps to drive success
• Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines Monitor Rep
Protection 1 ADT-Wichita, KS
June 2018 to March 2021
Monitor fire, burglar, medical, panic alarms and dispatch accordingly.
• Monitored call center metrics and performance indicators to identify areas for improvement and implement corrective actions
• Led weekly team meetings to discuss performance goals, address challenges, and provide ongoing coaching and feedback
• Collaborated with cross-functional teams to develop scripts, FAQs, and knowledge base articles for improved agent efficiency
• Resolved escalated customer complaints or issues promptly and effectively while maintaining a positive customer experience
• Conducted regular quality assurance audits of calls to ensure adherence to company policies and procedures
• Implemented a rewards program for top-performing agents based on key performance indicators such as first-call resolution rate and customer satisfaction scores
• Trained agents on effective communication techniques including active listening skills, empathy building, and de-escalation strategies
• Analyzed data from customer surveys to identify trends or patterns requiring attention or action
• Developed standard operating procedures (SOPs) for common scenarios encountered by call center agents
• Mentored underperforming agents through individual coaching sessions to improve their performance and meet targets
• Implemented a customer feedback system to gather insights for process improvement initiatives
• Conducted regular performance evaluations of call center agents, providing constructive feedback and identifying areas for growth
• Developed and maintained a knowledge base library for agents to access frequently asked questions and troubleshooting guides
• Assisted in the development of call center scripts, ensuring consistency in messaging and adherence to company branding guidelines
Concierge/Executive
Celebrity Cruises-Wichita, KS
December 2016 to April 2018
Shoreside Concierge for specific ship handling all VIP, most loyal Zenith members and suite guests. Executive calls, emails, and letters, both inbound and outbound. Addressing pre-cruise and post-cruise complaints, compliments, concerns and issues. • Execute daily operations of exceptional customer service for our most prestige guest in Concierge and Executive department.
• Receive callers determined nature of business and provide callers with a flawless process to reach their destination.
• Obtain caller's name and other information in order to ensure accuracy with every person I come in contact with and maximize every opportunity.
• Record preferences and all other appropriate important information for the business and person calling to ensure loyalty to the company.
• Executive letters, emails, and phone calls dealing with and addressing all pre- cruise and post cruise complaints, compliments, concerns and issues.
Internet finance department
Super Car Guys-Wichita, KS
June 2016 to December 2016
Pre-approval to finance vehicles get people to come in and hear their options to purchase a vehicle.
• Utilized CRM software to track leads, manage customer information, and follow up on potential sales opportunities
• Developed and implemented creative marketing strategies to attract new customers and increase brand visibility in the local market
• Provided detailed product knowledge presentations to customers, highlighting key features, benefits, and value propositions of each vehicle
• Assisted customers in selecting the right vehicle based on their needs, preferences, budget constraints, and financing options available
• Maintained accurate records of inventory levels using inventory management systems to ensure availability of desired vehicles for customers
• Resolved customer inquiries or concerns promptly and professionally to maintain high levels of customer satisfaction
• Participated in ongoing training programs to stay updated on industry trends, new models/features/ releases from manufacturers
Cashier
Taylor's liquor and Cigar etc-Wichita, KS
January 2016 to May 2016
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Suggested alternative products when requested items were out of stock
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Customer Service Representative
Anomaly Squared-Wichita, KS
August 2015 to January 2016
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Identified opportunities for process improvement based on common customer inquiries or pain points
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Collaborated with the product development team to provide valuable customer feedback on product features, usability, and enhancements
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
• Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Customer Service specialist
Starwoodhotels-Wichita, KS
June 2014 to August 2015
Luxury department in premier plus highest level of customer service on the phone level. I also was team lead for the new hires coming out of training to prepare them for success on the floor.
• Collaborated with cross-functional teams to identify process improvements and implement solutions that enhanced the overall customer experience
• Mentored and coached team members on effective communication techniques, conflict resolution, and problem-solving skills
• Managed escalated customer issues promptly and effectively, ensuring timely resolution while maintaining positive relationships with customers
• Created comprehensive training materials including manuals, guides, and presentations to onboard new hires quickly and efficiently
• Conducted regular performance evaluations for team members, providing constructive feedback for professional growth opportunities
• Developed strong product knowledge across multiple lines of business to assist customers with inquiries or concerns accurately
• Trained new hires on company policies & procedures as well as best practices for delivering excellent customer service
• Conducted regular team meetings to communicate updates on company policies, procedures, and new product launches
• Resolved complex customer complaints or issues by taking ownership and following through until resolution was achieved
• Served as the main point of contact for VIP customers, ensuring personalized service and addressing their unique needs effectively
• Analyzed call recordings for quality assurance purposes, providing coaching and feedback to improve agent performance
Customer Service Representative
Anomaly Squared-Wichita, KS
April 2013 to April 2014
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Identified opportunities for process improvement based on common customer inquiries or pain points
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Server Management
CHINA INN RESTAURANT-Wichita, KS
April 2012 to January 2013
• Managed daily operations, including scheduling, inventory management, and customer service
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Implemented new technology systems to enhance operational efficiency
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image Education
BA in Business Administration
University of Phoenix-Online Campus-Remote
Skills
• Assisted living
• Organizational skills
• Microsoft Word
• Supervising experience
• Working with people with developmental disabilities
• Editing
• Administrative experience
• Leadership
• Microsoft Office (10+ years)
• Microsoft Excel (8 years)
• Microsoft Powerpoint
• Customer Service
• Communication skills
• Server Management
• Management (5 years)
• Time management
• Call Center
• Monitoring
• Direct sales
Certifications and Licenses
CPR Certification
First Aid Certification
Additional Information
Objective:
A stimulating position with an increasingly growing company that welcomes my abilities and ideas I have accumulated through my variety of work experience! Skills and Accomplishments
Excellent Communication skills and organizational skills Self-Motivated team player Attention to detail and good listening skills Very dependable and have good attendance also very punctual. Follows instructions from supervisors as well as follows all Company Policies and Procedures. Enjoy writing and singing as a hobby, motivator, stress reliever, and much more. Experience:
Starwood Hotels and Resorts Wichita, Ks
CSR 05/29/2014 to Current
• Execute daily operations of exceptional customer service.
• Receive callers at establishment, determined nature of business and provide callers with a flawless process to reach their destination.
• Obtain caller's name and other information in order to ensure accuracy with every person I come in contact with and maximize every opportunity.
• Record names and all other appropriate important information for the business and person calling to ensure loyalty to the company.
Team Lead coach and develop teams of 15-20 people to progress in the company. Luxury department execute daily operations of exceptional customer service for our most prestige guest.
Anomaly Squared Wichita, Ks
CSR 04/2013 to 4/20/2014
• Executed daily operations of excellent customer service.
• Received callers at establishment, determined nature of business and directed callers to destination.
• Obtained caller's name and other information in order to ensure qualification with person to transfer to appropriate department.
• Recorded name, time of call, nature of business and person called upon.
• Typed memos, correspondence, reports and other documents China Inn Wichita, Ks
Server/Manager 04/2012 to 01/2013
• Executed daily operations of open and prep restaurant
• Host, server, cashier
• Supervised and unsupervised
• Trained and managed 3 fellow servers and achieved significant improvements in their productivity.
• Supervised up to 3 employees, scheduled work hours, resolved conflicts RGIS Wichita, Ks
Inventory 01/2012 to 11/2012
Count inventory for clothing, grocery, sporting goods, and not limited to department stores Call Cap Wichita, Ks
Customer service rep 05/01/11 to 09/27/2011
• Monitor pre-recorded calls taking notes to better serve customers. OLC Global Wichita, Ks 316-***-****
Customer Service Rep 03/2010 to 06/2010
• Copied information onto form to update information for credit record on file and for computer input. Eco water Wichita, Ks 316-***-****
Appointment Setter 03/2009 to 07/2009
• Obtained caller's name and arranged for appointment with person called upon. Convergys Wichita, Ks 316-***-****
Customer Service Rep 04/2008 to 01/2009
• Received callers at establishment, determined nature of business and directed callers to destination.
• Obtained caller's name and arranged for appointment with person called upon.
• Recorded name, time of call, nature of business and person called upon.
• Typed memos, correspondence, reports and other documents.
• Made future appointments and answered inquiries. China Inn Wichita, KS
Server/Manager 11/2006 to 01/2008
• Executed daily operations of open and prep restaurant
• Host, server, cashier
• Supervised and unsupervised
• Trained and managed 5 fellow servers and achieved significant improvements in their productivity.
• Supervised 3 employees, scheduled work hours, resolved conflicts InfoNxx Wichita, Ks 316-***-****
Customer Service Rep 03/2006 to 09/2006
• 411 information input data into computer give information to caller Advanced Personnel @ York Wichita, Ks 316-***-****
Assembly worker 09/2005 to 01/2006
• Placed inspected units on conveyor.
• Fed components such as motors, screws, various parts into assembled Ac and heater units from automatic assembly machine.
Cafe La Vie Wichita, Ks
Server 01/05 to 07/05
• Host, prep and serve food and drinks, cashier and clean Village Inn Wichita, Ks
Server 09/02 to 05/03
• Host as well as server
• Clean tables, prep and serve food and drinks
Discovery Place preschool Wichita, Ks
Assistant teacher 07/2002 to 05/2003
• Utilized teaching skills to assist teaching staff.
• Presented subject matter, utilizing a variety of methods and techniques, such as lecture, discussion and supervised role playing.
• Conferred with parents on progress of students.
• Successfully handled 10-20 children at a time ages 2-9yrs old Education: Southeast High school Wichita, Ks
High School Diploma 04/2004
University of Phoenix Wichita, Ks
BABA- Bachelor Business Administration
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