Customer Service Machine Learning, customer service, support
Resume:
Traci R. Fix
Traci R. Fix
Sumner,Wa 98390
*********@*******.***
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Skills
Dedicated and experienced Data Annotator with a solid background in tech support and customer service. Proven ability to accurately label and categorize data types to support machine learning and AI development. Quick learner with a keen eye for detail, thriving in roles requiring minimal supervision and adaptability.
- Data Annotation: Proficient in labeling and categorizing various data types for machine learning and AI development.
- Attention to Detail: Excellent ability to spot and correct errors in data.
- Technical Support:Strong troubleshooting and technical problem-solving skills.
- Adaptability:Quick to learn new skills and adapt to changing environments.
- Efficient Task Management: Skilled in managing and prioritizing tasks to meet deadlines
- Excellent customer service skills both remotely and on-site.
- Experience using Salesforce, Microsoft Office Suite, Google Suite apps, and Zendesk.
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Experience
RWS Moravia / AI Data Annotator
May 2024- March2025, Remote
- Accurately label and categorize data to support machine learning and AI development.
- Collaborate with AI developers to ensure data quality and relevance.
- Maintain high accuracy rates in data annotation tasks. Frontline Group/ Tech Support Agent
July 2020- October 2022, Remote
- Provided technical support for internet customers, money software systems, and robotics clients.
- Resolved technical issues promptly, improving customer satisfaction.
- Assisted in training new hires on technical support processes. Concentrix/Customer Support Agent
February 2018- December 2019, Remote
- Handled incoming calls for Apple, Turbo Tax, and Xfinity customers.
- Delivered excellent customer service and resolved inquiries efficiently.
- Supported team efforts in enhancing customer experience. Xerox/ Customer Service Rep
July 2014-April 2016 Lacey, WA
-Took calls for Verizon Wireless customers.
-Tier 1 troubleshooting, changing data plans according to the customer’s needs.
- Set expectations for billing and update customers’ accounts to reflect changes.
- Maintain customer satisfaction through transparency and help customers choose new devices that meet their needs. ㅡ
Education
IBM Data Science/ Currently working on
Professional Certificate when finished.
Meta Data Analyst/ Currently working on
Professional Certificate when finished.
Jupiter High School / Graduated 1992
August 1988 - May 1992, Jupiter, FL.
References Upon Request
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