Customer Service Operations Manager
Resume:
De'Ana Simmons
Chicago, IL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Temporary Worker
Follett bookstore-River Grove, IL
August 2025 to September 2025
• Operate the cash register, accepting cash, credit, or financial aid payments
• Carry and straighten merchandise, stock shelves, price items, and assist in setting up displays and signs
• Pick, process, and pack orders for shipping
• Provide customer service and sales support for special events (including graduation and athletic events)
• Foster a welcoming environment for all associates and customers Marketing Representative
Rivers Casino-Des Plaines, IL
August 2024 to December 2024
• Assist patrons in all aspect of the Rush Rewards.
• Issues new and replacement players club cards to patrons.
• Responsible for the day-to-day implementation and execution of all promotions and special event efforts.
• Assists the Marketing Operations Manager with all on and off-site marketing programs, promotions and special events for increasing casino revenues, and the tracking and analysis of these programs to ensure patrons receive extraordinary patron service and operations run smoothly.
• Any other duties as assigned by the Rush Rewards Supervisor or above.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS. Desk Assistant
Northern Illinois University-DeKalb, IL
November 2023 to May 2024
• Monitors the safety and security of individuals and the Residence Hall areas by following Northern Illinois University and Housing and Residential Services policies and procedures in responding and reporting safety and security issues.
• Acts as a resources/referral agent and willingly provides accurate information to individuals within the Residence Halls.
• Greets and makes eye contact with individuals at first appearance at the Front Desk. If the staff member is answering a work-related phone call, it is their responsibility to make eye contact to acknowledge the guest’s presence.
• Assists residents with lockouts and the issuing of temporary keys and cards.
• Answers the phone promptly and uses appropriate phone etiquette when speaking with guests.
• Maintains the desk and area surrounding the desk by keeping a clean and safe environment for students and visitors.
• Possesses a helpful and customer service-oriented demeanor at all times.
• Performs any duties for Residence Hall Complex Coordinator, Hall Directors, Operations Support Specialist and Desk Operations Graduate Assistant.
• Represents NIU and Housing and Residential Services through professional work etiquette and dress.
• Follows all Housing and Residential Services and Northern Illinois University policies and procedures while utilizing NIU equipment, including computer and applications.
• Refrains from using personal cell phone while working.
• Follows all federal guidelines when handling mail and packages.
• Assists in the registration of community guests at all times.
• Contact Community Advisor staff or Hall Director as needed. College Mentoring Experience Intern
Westside Health Authority-Chicago, IL
July 2023 to October 2023
Working through College Mentoring Experience (CME): keeping up with mentors/mentees, utilizing various desktop programs (microsoft, etc).
McDonalds Crew Member
McDonald's-DeKalb, IL
September 2022 to December 2022
• Take food and drink orders and receive payment from customers
• Prepare and serve beverages/ orders to customers at windows counters, or tables.
• Clean, stock, and restock workstations, and maintain health, and safety standards in work areas Crew Member
MCDONALD'S-Virginia Beach, VA
July 2019 to March 2020
• Take food and drink orders and receive payment from customers
• Prepare and serve beverages/ orders to customers at windows counters, or tables.
• Clean, stock, and restock workstations, and maintain health, and safety standards in work areas Education
Psychology (University)
Northern Illinois University-DeKalb, IL
August 2022 to Present
Minor in Family & Child Studies &
Certificate in Adolescence
High school diploma
Princess Anne High School-Virginia Beach, VA
September 2016 to June 2020
Skills
• Relationship building
• Teamwork/Team building
• Hospitality
• Sales
• Marketing - Marketing experience (Less than 1 year)
• Microsoft Word
• Retail sales
• Front desk
• Cashiering (2 years)
• Food Service
• Mentoring
• Early childhood education
• Communication
• Cash handling
• Presentation Skills
• Time management (5 years)
• Microsoft Outlook
• Computer skills
• Customer service
• POS (2 years)
• Stocking
• Caregiving
• Phone Etiquette
• Basic math
• Account management
• Microsoft Office (3 years)
• Organization
• Microsoft Excel
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