Service Representative Customer
Resume:
Brandie Cucksee
Tunnel Hill, GA *****
**********@*****.***
Professional Summary
Detail-oriented remote customer service representative and bookkeeper with 5+ years of experience in resolving billing discrepancies and managing financial transactions. Proven track record in enhancing customer satisfaction through effective communication and process improvement initiatives. Skilled in bookkeeping, payroll, and utilizing software like QuickBooks and Microsoft Excel to streamline operations. Demonstrated leadership as an owner/operator, training team members and ensuring high standards of service delivery.
Work Experience
Remote Customer Service Representative/Bookkeeper
BMI Group-Chattanooga, TN
April 2020 to July 2025
• Resolved billing discrepancies for remote customers by investigating account details and coordinating with the finance department for prompt resolution
• Identified patterns or recurring issues reported by remote customers and proactively communicated them to the appropriate departments for process improvement initiatives
• Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction
• Assisted remote customers with product recommendations based on their specific needs and preferences, resulting in increased upsell opportunities
• Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
• Performed monthly bank reconciliations to verify the accuracy of financial data
• Implemented automated systems for invoice generation and payment processing Owner/Operator
Always Busy Cleaning-Ringgold, GA
September 2016 to March 2020
• Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments
• Maintained high standards of cleanliness and attention to detail in all assigned tasks
• Followed established safety protocols while handling cleaning chemicals and operating machinery
• Collaborated with clients to understand their specific cleaning needs and preferences
• Assisted in organizing cluttered spaces or storage areas for improved functionality
• Trained and mentored new team members on proper cleaning techniques and company procedures Human Resources Manager
Long of Chattanooga AutoMall-Chattanooga, TN
August 2013 to September 2016
• Maintained accurate employee records in compliance with state and federal regulations
• Administered benefits programs including health insurance plans, retirement savings accounts, and wellness initiatives
• Developed and implemented HR policies, procedures, and programs to ensure compliance with legal requirements and company standards
• Managed full-cycle recruitment process including sourcing, screening, interviewing, and onboarding of new employees
Education
General educational development
Lane Community College-Eugene, OR
September 1993 to June 1995
Skills
• Payroll
• Administrative experience
• Microsoft Excel
• Organizational skills
• Microsoft Office
• Data entry
• Attention to detail
• Bookkeeping
• Financial record maintenance
• QuickBooks
• Accounting
Certifications and Licenses
Driver's License
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