Customer Service, supply chain management, communication skills

PERSONAL PROFILE

WORK EXPERIENCE

KEY SKILLS

KAOUTI AHMED

Holder of two Master’s degrees, in Maritime Operations Management from Liverpool John Moores University and in Transport and Logistics from National School of Business and Trade in Morocco ( ENCGT ), with a solid academic and professional foundation in the maritime sector. Experienced in export customer service within a maritime company and with hands-on knowledge gained through a Master’s internship in a leading firm at Casablanca’s port. Skilled in coordinating maritime operations, managing client relations, and supporting international trade processes. Proficient in Microsoft Word, PowerPoint, and Excel, with the ability to deliver accurate documentation, reports, and presentations. Motivated to contribute to the efficiency and sustainability of maritime transport operations.

- I possess comprehensive expertise in maritime and logistics operations, encompassing port management, vessel operations, supply chain and transport systems, maritime economics, chartering, and shipping law.

- I am proficient in operational processes, including export documentation

(BAE, VGM, BLs, manifests, waybills), ERP systems such as Sealiner and YNA, and lean management tools for process optimization. Innovation Intern

Export Customer Service Representative and Documentation Marsa Maroc, Casablanca

ARKAS HOLDING, Casablanca

RORO Terminal Department, Master’s Internship

AVOCET CLEARANCE LIMITED, Manchester

(As part of LJMU Innovation Interns Programme)

07/2025 - 08/2025

08/2023 - 09/2024

02/2023 - 06/2023

- Contributing to digitalisation projects to improve operational workflows in customs clearance, enhancing accuracy, efficiency, and system integration.

- Applying maritime operations background to address industry challenges, from port logistics and cargo handling to documentation delays.

- Exploring scalable technologies to strengthen compliance, visibility, and efficiency across the supply chain, while engaging in professional workshops on business ethics, maritime innovation, and media communications with leading industry experts.

- Managed end-to-end export documentation (customs forms, original BAE, VGM, bills of lading, manifests, sea waybills) ensuring accuracy and compliance with international regulations.

- Confirmed bookings using ERP systems (SealineR & YNA) and liaised with depots, terminals, and shipping operators to coordinate vessel loading.

- Communicated shipment confirmations and documentation drafts to clients, providing timely updates to avoid delays.

- Processed freight approvals, invoicing, and coordinated clearance procedures with port authorities (ANP).

- Supported the Ro-Ro operations team in improving vessel turnaround times by applying lean management tools to loading and unloading processes.

- Conducted real-time performance measurements during vehicle loading/ unloading operations to identify bottlenecks and time inefficiencies.

- Proposed data-driven solutions to optimize operational workflows, contributing to enhanced efficiency in port operations. 29 Hatten garden, L3 2EZ, Liverpool, UK

MSc Maritime Operations Management and Logistics Graduate Email : kaouti.Mobile ahmed@: 074******** gmail.com

- My professional strengths include customer service, stakeholder communication, problem-solving, and cross-cultural collaboration, honed through managing high volumes of customer interactions and coordinating effectively between clients, port authorities, and terminal agents to ensure all cut-offs were met and operations ran smoothly.

- Technically adept in Microsoft Word, Excel, and PowerPoint, I have strong capabilities in report writing and preparing presentation.

- Certifications : I hold two certifications from Arkas holding in CONTAINER PLANING AND CONTROL also in SUSTAINABILITY.

- Interests : Hunting, football, and lifting weights.

- Languages : Trilingual in English, French, arabic. Basic spanish skills. EDUCATION

ADDITIONAL INFORMATION

MSc in Maritime Operations Management, Liverpool John Moores University MSc in Transport and Logistics, National School of Business and Trade, ENCG Tangier

2024 - 2025

2017 - 2023

- Gained practical exposure to port management, project management, international trade and global transport systems, maritime economics, and shipping law related to chartering and carriage of goods.

- Applied theoretical and analytical knowledge to case studies and projects addressing operational efficiency, global trade dynamics, and regulatory frameworks in the maritime sector.

- Reinforced understanding of the maritime transport world by attending Institute of Chartered Shipbrokers events, visiting the IMO, and engaging in discussions with industry specialists from organizations such as Clarksons, Inchcape Shipping Services, Casper Port Agency, and IMO representatives.

- Gained advanced knowledge in supply chain management, transport systems, port logistics, and international trade.

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