Patient Care Customer Service
Resume:
Yachelle Cornet
Lowell, MA *****-**** 1-617-***-****
**************@*****.***
PROFESSIONAL
SUMMARY
Dynamic and detail-oriented medical professional with extensive experience at Cambridge Health Alliance. Proven expertise in EMR systems and patient care coordination, enhancing operational efficiency. Recognized for delivering compassionate service while maintaining strict confidentiality. Fluent in Haitian Creole, I excel in fostering strong relationships and improving healthcare documentation practices.
SKILLS Fluent in Haitian Creole
EMR system expertise
Patient care coordination
Healthcare documentation
management
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WORK HISTORY PRACTICE MEDICAL RECEPTIONIST 02/2020 to 05/2023 Cambridge Health Alliance Cambridge, MA
• Managed patient check-in and check-out processes efficiently.
• EPIC super user
• Scheduled appointments using electronic health record systems.
• Assisted patients with inquiries regarding services and procedures.
• Maintained accurate patient records and updated information routinely. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
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Checked patient insurance, demographic, and health history to keep information current.
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Coordinated patient scheduling, check-in, check-out and payments for billing.
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Handled incoming calls, directing them to appropriate departments promptly.
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• Collaborated with medical staff to streamline office operations. Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
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Supported office staff and operational requirements with administrative tasks.
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• Adhered to strict HIPAA guidelines to protect patient privacy. ADMINISTRATIVE ASSISTANT 05/2023 to 08/2024
Mount Auburn Hospital Cambridge, MA
• Coordinated scheduling for multiple departments, ensuring efficient use of YC
resources and timely communication.
• Worked closely with Medical Director.
Managed daily correspondence, prioritizing urgent requests and streamlining workflow processes.
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• Hired as a temp through Medix Staffing Solutions. Developed and maintained filing systems, enhancing document retrieval efficiency by 30%.
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Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
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Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
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MEDICAL SCRIBE 08/2024 to 10/2024
Orthopedic Surgical Associates Chelmsford, MA
Documented patient encounters accurately, ensuring comprehensive medical records for healthcare providers.
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Assisted physicians with real-time charting during patient examinations and consultations.
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Managed electronic health record systems to streamline data entry and retrieval processes (Athena EMR System)
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• Hired as a temp through Medix Staffing Solutions. Collaborated with medical staff to improve documentation practices and enhance patient care quality.
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Reviewed medical histories and prepared summaries for physician reference before appointments.
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Developed standard operating procedures for efficient workflow management in fast-paced clinical settings.
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Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
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Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
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Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
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• Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
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ENROLLMENT SPECIALIST 03/2025 to CURRENT
Lowell Community Health Center Lowell, MA
• 2 days pre-verification of insurance for patients.
• Locating active insurance for patients through Trizetto.
• Ensuring patients have the right ACO plans/insurance plans accepted by health center.
• EPIC Super User
• verifying coverage through provider portals for commercial plans.
• enrolling patients in proper insurance plan taken by Lowell Community Health Center.
EDUCATION Master of Science Human Resources Management Southern New Hampshire University, Hooksett, NH
• expected graduation date is May 2026.
Associate of Science Business Administration 05/2020 Middlesex Community College, Bedford, MA
• Deans list and Presidents list every semester.
Bachelor of Science Business Administration W/ Healthcare 05/2024 Concentratio
Southern New Hampshire University, Hooksett, NH
• graduated magna cum laude.
• Business Administration with a healthcare concentration.
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