Customer Support Data Entry
Resume:
HAILEY COLON
** ********* ****** ** ********, MA 01507 774-***-**** ***************@*****.*** Career Goal: Customer Support
Highly Motivated and Detail-oriented Individual with strong working skills and the ability to learn concepts quickly. Seeking for an employer that would provide a career opportunity to utilize my experience and knowledge as well as acquire skills that will enhance my current abilities. Key Skills
Bilingual (English / Spanish)
Excellent communication skills
Proficient in Microsoft Word, Outlook, Excel
Problem-solving
Teamwork
Workplace Safety Standards
Attention to detail
Time management
Ability to multitask effectively
Effective organizational skills
Work Experience
Administrative Duties
Greeted visitors and clients in a professional and friendly manner.
Answered and directed phone calls to appropriate personnel.
Managed incoming and outgoing mail and packages.
Scheduled appointments and maintained calendars.
Kept reception area tidy and organized.
Ordered office supplies and maintained inventory.
Assisted with basic administrative tasks such as data entry and filing.
Managed visitor sign-in and security procedures. Customer Service
Answered customer inquiries via phone, email, and in person.
Provided information about products, services, and policies.
Handled customer complaints and found solutions.
Maintained a friendly and professional attitude at all times.
Updated customer records and interactions in the system.
Worked with other departments to resolve customer issues.
Participated in training to improve product knowledge and service skills.
Met individual performance goals for customer satisfaction. Employment History
Wendy’s Crew Member Sturbridge, MA 2023-2024
The Public House Housekeeper Sturbridge, MA 2023-2024 Department of Children and Families Secretary Hato Rey, PR 2022-2023 Rcap solutions section 8 program assistant
Worcester, MA 2024-2025
Education
Jose Santos Alegria High School – Dorado, PR
High School Graduate -2022
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