Victim Response Coordinator

SKILLS

EXPERIENCE

Susan E. Johnston

+1-970-***-**** ************@*****.*** Fort Collins, CO 80524

Results-driven professional with expertise in team motivation and workload balancing, adept at improving workflow processes and facilitating effective communication strategies. Proven ability to lead and develop teams through employee evaluation and meeting leadership. Ready to leverage skills in teamwork and collaboration to support and grow within a new organization.

• Workload balancing • Schedule management

• Human resources • Meeting leadership

• Meeting facilitation • Employee evaluation

• Team-building activities • Supervisory expertise

• Teamwork and collaboration • Problem-solving abilities

• Excellent communication • Team motivation

VICTIM RESPONSE TEAM COORDINATOR

Larimer County Sheriff's Office

Fort Collins, CO

September 2006 - Present

Developed and implemented effective communication strategies to ensure team members were informed of changes in project plans.

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• Implemented innovative methods to improve workflow processes within the department.

• Assisted with recruitment activities such as interviewing candidates and onboarding new hires.

• Facilitated weekly team meetings to discuss progress, action items and potential roadblocks.

• Monitored the performance of teams and provided guidance for improvement. Conducted regular performance appraisals of individual team members and recommended appropriate rewards or sanctions accordingly.

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ASSISSANT VICTIM RESPONSE COORDINATOR

Larimer County Sheriff's Office

Fort Collins, CO

August 2004 - Present

• Provides advocacy and immediate crisis intervention for victims of crime. Assesses immediate victim needs and provides referrals and follow-up services to victims, witnesses, and their families.

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Ensures victims are aware of their rights under the Colorado Crime Compensation Act and the Colorado Law. May inform victims of their rights to notifications post sentence.

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Informs victims on procedures for obtaining compensation for financial loss through restitution or Victim Compensation.

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• Refers victims to collateral agencies.

• Provides victim contact information. May notify victims of status changes as defined by state law. LOAN ORIGINATOR Fort Collins, CO

EDUCATION

CERTIFICATIONS

REFERENCES

Barron Mortgage and Hastings Mortgage May 2003 - August 2006

• Prepared accurate closing packages in accordance with state laws and company guidelines.

• Resolved discrepancies between borrower's application information and third-party verification sources.

• Collaborated with loan officers and underwriters to ensure timely completion of mortgage loans. ASSOCIATE FINANCIAL ADVISOR

First National Bank

Fort Collins, CO

June 2001 - May 2003

• Facilitated regular meetings with clients to review progress toward their goals.

• Built relationships with external vendors, such as custodians, brokers.

• Constructed models to analyze asset allocation decisions under different scenarios. BRANCH OFFICE MANAGER

Morgan Stanley

Fort Collins, CO

October 2000 - June 2001

Developed innovative marketing strategies designed to increase brand awareness within the local community.

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Managed staff performance, providing training and coaching as needed to ensure high quality customer service.

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Successfully managed and directed branch operations, ensuring efficient customer service and compliance with company policies and procedures.

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• Collaborated with senior leaders to develop strategic plans for the branch office's growth and success. ASSOCIATE IN ARTS (A.A.) IN BUSINESS

Cayuga County Community College, Auburn, New York

May 1979

• National Organization of Victim Assistance • Certification References available upon request

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