Customer Service Office Staff

JESSA ANGELES MONIS

+63-915-***-**** *****.*******@*****.*** 1640 K Int 4 Zamora, St. Paco, Manila OBJECTIVES

I am a hardworking, motivated, and honest individual who can work effectively both independently in fast- paced environments and collaboratively within teams. I am seeking a valuable opportunity to apply my knowledge, further develop my skills, and maximize my potential as a dedicated employee. PERSONAL INFORMATION

• Birthday November 12, 1998

• Birthplace Manila

• Age 26

• Civil Status Single

• Height 5’2

• Weight 48

• Citizenship Filipino

• Sex Female

EXPERIENCE

LAZADA LEX PH (January 2020 – January 2022)

Admin Staff

• Prepare and maintain accurate records of inbound and outbound parcels

• Generate and submit daily, weekly, and monthly logistics reports. delivery performance, failed deliveries, undelivered parcels

• Support delivery riders and warehouse staff with documentation and coordination needs

• Assist with scheduling delivery routes and updating delivery partner assignments

• Ensure timely filing and submission of logs, manifests, and proof of delivery (POD) documents

• Communicate with customer service, operations, and other teams to resolve delivery issues

• Maintain compliance with logistics SOPs and Lazada operational policies Silver Works (May 2022 – August 2023)

Billing Collection Staff

• Prepare and issue accurate billing statements and invoices for SilverWorks branches and partner accounts

• Monitor accounts receivable (AR) and ensure timely collections from branches, partners, or franchisees

• Follow up on outstanding payments via phone, email, or written communication

• Reconcile collection reports with official receipts and deposit slips

• Coordinate with branch managers and area supervisors regarding billing discrepancies or delays

• Maintain up-to-date and well-organized billing and collection files (manual and digital)

• Assist in preparing reports related to AR aging, collection efficiency, and cash flow forecasts

• Ensure compliance with internal policies and audit requirements

• Support month-end closing processes and assist in internal or external audits

• Perform other administrative or accounting-related duties as assigned by the supervisor Zapport Services Inc (September 2023 to January 2024) Admin Assistant

• Organize and maintain physical and digital filing systems

• Maintain office supplies and inventory, placing orders as necessary

• Support HR and finance departments with data entry, document processing, and filing

• Assist in planning and coordinating office events and meetings

• Handle confidential information with discretion

• Perform other administrative tasks as assigned by management TRAININGS AND SEMINARS

• On-the-Job Training at Aquasolv Philippines, Inc. August 2018 – October – 2018 (300 Hours) Private

• On-the-Job Training at Development Bank of the Philippines January 2019 - March 2019 (300 Hours) Government

• 5TH Philippine Young Entrepreneur Society of the Philippine Seminar-Briefing 2017on

“Business Planning “Finding Right Market for the Right Producer”

• Making a difference (M.A.D) Talk: Innovating Leadership Trend for Future Global Executive Seminar

SKILLS

Soft Skills

• Open to Learning: Willing to embrace new ideas and continuously improve processes

• Organized & Detail-Oriented: Skilled in prioritizing tasks, managing time efficiently, and maintaining a well-structured workspace

• Multitasking & Deadline Management: Able to handle multiple responsibilities and meet tight deadlines without compromising quality

• Teamwork & Independence: Comfortable working both independently and collaboratively in a fast-paced environment

• Tech-Savvy: Proficient in Microsoft Office applications (Word, Excel, PowerPoint); quick to learn new software or systems

• Adaptability: Easily adjusts to workplace changes, new tools, and evolving procedures

• Strong Communication: Clear, professional communicator—both verbal and written—with colleagues, clients, and partners

EDUCATION

Eulogio "Amang" Rodriguez Institute of Science and Technology Bachelor of Science in Business Administration 2015 – 2019 Manuel A. Roxas High School 2011 – 2015

Dr. Celedonio A. Salvador Elementary Scholl 2004 – 2011 Character Reference

Abegail De Leon Supervisor 091********

Stephanie Alano HR 098********

I hereby certify that the information provided in this resume is complete, true and correct to the best of my knowledge.

JESSA A. MONIS

APPLICANT

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