Customer Service Forklift Operator
Resume:
Jordan Simmons
Waco, TX *****
***************@******.***
Skills
● Certified Cherry Picker & Forklift Operator
● Order picking and inventory control
● Experience with RF scanners and WMS systems
● Safety-first mindset with clean incident record
● Able to lift 50–100 lbs and work in high-volume settings
● Familiar with pallet jacks, reach trucks, and hand trucks
● Team player with good communication and punctuality
● Basic Power tool training
● Familiar with Microsoft Office Suite and internal Prometric systems
● Able to handle confidential information with discretion
● Comfortable with troubleshooting basic hardware/software issues
● Strong customer service and communication skills Experience
July 2021 - October 2023
Tractor Supply DC, Woodway. TX - Cherrypicker/Maintenance
● Operated cherry picker equipment to retrieve items from high shelves
● Used RF scanners to pick and verify items for shipment
● Followed safety protocols and daily equipment inspections
● Assisted in loading/unloading trucks and preparing pallets
● Worked in a fast-paced environment to meet productivity goals
● Maintained clean and orderly warehouse aisles
June 2020 - July 2021
Prometric, Waco - Test Center Administrator
● Administered secure, standardized tests following company and sponsor guidelines
● Verified candidate identities and maintained strict exam security
● Resolved technical issues with testing stations and escalated as needed
● Ensured a smooth testing experience through professional customer service
● Conducted daily audits, logged irregularities, and maintained test center documentation
● Collaborated with team to uphold a clean, quiet, and professional environment November 2023 - Jan 2025
VXII, Waco - Customer Service Rep
● Respond to 50+ daily customer inquiries via phone, email, and live chat.
● Resolved customer complaints with a 95% satisfaction rate.
● Managed order processing, returns, and exchanges, ensuring timely resolution.
● Maintained detailed and accurate records of customer interactions in CRM. 2
Education
October, 2024 - Present
Mclennan Community College, Waco - Some College
Major - Comms
Midway Highschool - 2016 - 2020 - Diploma
3,7 GPA
Awards
● OSHA 10 General Industry Certification
● Forklift Operator License (Stand-Up & Sit-Down)
● Cherry Picker / Order Picker Certification
● Customer Service Training
● HIPAA / FERPA Awareness
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