Customer Service Representative
Resume:
MARIAH
GAINES
*************@*****.***
Dallas, TX 75212
Dynamic customer service professional with a proven track record at Princess Polly, excelling in multi-channel support and conflict resolution. Recognized for consistently exceeding performance metrics, I leverage strong communication skills and financial services knowledge to enhance client satisfaction and drive results. Committed to fostering collaborative team environments.
PROFESSIONAL SUMMARY
SKILLS
Customer Service & Client
Relations
•
Communication & Problem
Solving
•
• Conflict Resolution
• Financial Services Support
Multi-Channel Support (Phone,
Email, Chat)
•
Microsoft Office Suite (Word,
Outlook)
•
• Team Collaboration
Time Management &
Organization
•
Mountain View College
Dallas, TX • 06/2020
Bachelors: Animal Science
EDUCATION
Princess Polly - Customer Service Representative
Dallas, TX • 10/2024 - Current
Customer Experience Specialist
Princess Polly – Remote Oct 2024 – Present
Empower Financial Group - Financial Wellness Associate Dallas, TX • 01/2023 - 09/2024
Chewy.com - Customer Service Representative
Dallas, TX • 10/2021 - 12/2022
T-Mobile - Sales Representative
Dallas, TX • 02/2019 - 09/2021
Advance Health Care - Caregiver
WORK HISTORY
Provide efficient customer support via phone, email, and live chat, focusing on quick and accurate issue resolution.
•
Collaborate with internal teams to troubleshoot and solve product or service concerns.
•
Consistently exceed individual and team performance metrics including satisfaction scores and response times.
•
• Guided customers through retirement plan options and procedures. Delivered clear, informative presentations and one-on-one consultations.
•
Coordinated with HR and finance departments to resolve account issues and maintain compliance.
•
Facilitated customer support for orders, product questions, and problem-solving through multiple platforms.
•
Maintained high customer satisfaction through empathetic communication and thorough problem-solving.
•
Delivered product education and resolved billing issues while meeting sales targets.
•
Provided personalized service, building long-term customer relationships.
•
Assisted in mentoring new employees on service standards and product knowledge.
•
Duncanville, TX • 06/2015 - 02/2020
Metro by T-Mobile - Customer Service Representative Farmers Branch, TX • 03/2018 - 11/2019
Petsmart - Front End Associate
Dallas, TX • 02/2017 - 09/2018
Processed transactions efficiently and maintained accurate records.
• Assisted customers with returns and questions, ensuring satisfaction.
• Promoted in-store products and maintained a clean checkout environment.
• Provided in-home care and assistance with daily living activities. Maintained safe and organized environments per individual care plans.
•
Communicated effectively with clients and their families for optimal support.
•
Answered 30–60 customer calls daily to resolve account, billing, and device issues.
•
Promoted product upgrades and service plans to meet customer needs.
•
Worked closely with leadership to enhance the in-store customer experience.
•
Contact this candidate