Customer Service Project Manager
Resume:
Russell Waters
Management
Charlotte, NC *****
*********@*****.***
Professional Summary
To gain a responsible and challenging position with an organization that will utilize my skills and provide an atmosphere conducive to my growth and achievement. Abilities
Hardworking, ambitious, highly motivated team player with 5+yrs management and customer service experience, 3+ years security & clerical experience as well. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Customer Service Manager
Delhaize America Food Lion-Charlotte, NC
February 2025 to Present
As the Lead Stocker at Food Lion, I’m responsible for supervising a team of 3 to 6 stock associates to ensure efficient and accurate stocking of grocery and HBC (Health & Beauty Care) sections. This role involves physical labor, attention to detail, and leadership skills to maintain a well-organized, safe, and customer-friendly environment.
Supervise daily operations of the stocking team, assigning tasks and monitoring progress
• Ensure shelves are fully stocked, faced, and organized according to store standards
• Oversee stocking of both grocery and HBC departments
• Receive, sort, and unpack deliveries, verifying accuracy of shipments
• Lift and move items weighing between 25 to 50 pounds on a regular basis
• Maintain backroom organization and cleanliness
• Train new team members and reinforce company procedures and safety protocols
• Communicate effectively with store leadership and team members to meet productivity goals
• Monitor inventory levels and report discrepancies or low-stock items
• Assist customers in locating products when needed Project Manager
Lionel Lee Center for Wellness Non-Profit-Charlotte, NC June 2024 to Present
As project manager I’m in charge of planning, developing and curating events for Healthy Changes Charlotte. I’m responsible for vendors, sponsors, entertainers, djs, venues and every other aspect of creating the events.
Bartender/Manager
Red @28th-Charlotte, NC
July 2020 to Present
• Greet customers upon entering and exiting
• Check ID's during specific time periods
• Handle multiple sections of up to 40 patrons
• Take, place and deliver orders to patrons on premises
• Walk regular rounds of my actions to ensure all needs are met
• Being that we have a staff made up of primarily women, I've assisted security in removing patrons under a few severe cases
Assistant General Manager (AGM)
Flying Biscuit Café-Charlotte, NC
September 2017 to September 2020
Open and close the store, both the Park rd and Rea rd locations. Help with inventory and stocking. Pack up catering orders for anywhere from 10 to 200 people. Help promote and improve business while creating an inviting and enjoyable environment. Handle all customer service issues and customer complaints. I have customers that come to a location depending on which day I'm working where. Responsible for handling and balancing all money in the store. Help with marketing and improving income. Help with training and hiring. Bus tables, take orders, run food and cook when needed. I treat each store as my own and make it a personal mission to do everything needed for my store to run as smoothly as possible. I'm responsible for 3-15 employees any given day.
Store Manager
Jersey Mike's Subs-Charlotte, NC
August 2016 to May 2018
Open and close the store. Help with inventory and stocking. Make hot and cold subs using the meat slicer and the flat top grill. Help promote and improve business while creating an inviting and enjoyable environment. Several customers went out their way to come to my store because of the great customer service. Handle all customer service issues and customer complaints. I also helped train new employees and personally trained the employees who are now the AGM and Asst Manager of the Benefield location. Was responsible for handling and balancing all money in the store. Customer Service Manager
Giant Food store
2015 to 2016
5152 Wisconsin Ave NW, DC
Cashier, manager and till balance for 10+ registers, inventory, customer service Team Lead
Education
High school or equivalent
Henry E. Lackey High School-Bryans Road, MD
September 2003 to June 2006
Skills
• Cooking
• Marketing
• Research
• Upscale casual experience
• Guest services
• Fine dining experience
• Scheduling
• Account management
• Management
• Sales
• Restaurant management
• Meat cutting
• Forklift
• Analysis skills
• Hospitality
• Host/Hostess
• Store management
• Time management
• Restaurant experience
• Assistant manager experience
• Power tools
• Culinary experience
• Team development
• Cash register
• Training
• Bartending
• Supervising experience
• Food safety
• Inventory
• Kitchen management
• Basic math
• Territory management
• Clerical experience
• Warehouse experience
• Organizational skills
• Food service
• Serving Experience
• Financial management
• Phone etiquette
• Bussing
• Budgeting
• Cash handling
• Math
• Microsoft Office
• Heavy lifting
• Events management
• Typing
• Front desk
• Team management
• Leadership
• Construction
• Fast casual experience
• Bar
• Customer service
• Training & development
• Product demos
• Manufacturing
• Host/hostess experience
• Security
• Sanitation
• Horticulture
• Microsoft Excel
• POS
• Computer skills
• Cost control
• Upselling
• Bar management
• Serving
• Shift management
• Negotiation
• Communication skills
Certifications and Licenses
ServSafe
Driver's License
drivers license
Additional Information
ServSafe
Contact this candidate