Customer Service Human Services
Resume:
Sharon Shelvin
Fresno, TX *****
***************@*****.***
Professional Summary
Experience in social services, financial eligibility determination, or investigative work. Completion of an accredited education with coursework in human services, social science, business. Ability to maintain effective working relationships, to elicit and evaluate information, to research and investigate, to perform basic arithmetic and data analysis, to communicate effectively. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Caseworker
State of Texas Health and Human Services Commission-Port Arthur, TX April 2020 to Present
• Processes, monitors, reviews, and communicates case status and changes to clients, their families, or authorized representatives.
• Conducts interviews to determine or verify new and continued program eligibility.
• Document case records to maintain accurate and confidential client records.
• Assists advisors in resolving complaints and escalated issues.
• May consult with program staff on policies, practices, records, budgets and community resources.
• Explains program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representatives.
Customer Service Representative/Courier
FedEx Express-Beaumont-TX
October 2015 to February 2020
• Representative role combined with delivery responsibilities, providing exceptional customer service.
• Delivering packages and documents, while also addressing customer inquiries.
• Resolving issues, and ensuring a positive customer experience. Office Assistant/Receptionist
The City of Port Arthur-Port Arthur, TX
April 2011 to August 2015
• Answer phones, greeting visitors, and directing inquiries.
• Maintaining filing systems (both physical and digital), updating data bases, and managing records.
• Photocopying, scanning, faxing and mailing documents, as well as assisting with special projects.
• Making appointments, managing calendars, and coordinating meetings.
• Distributing letters, memos and other documents. Education
Office Technology (Associate of Arts)
Lamar State College-Port Arthur, TX
January 2001 to December 2001
High School Diploma
Abraham Lincoln High School-Port Arthur, TX
January 1989 to December 1989
Skills
• Problem-Solving Skills
• Computer Skills
• Interpersonal Skills
• Communication Skills
• Organizational skills
• Attention to Detail
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