Medical Records Administrative Assistant

Cheena Innocent

** ***** ** ********** & Medical Field

Cape Coral, FL 33993

***********@*****.***

+1-239-***-****

• 17 years experience as CNA & HHA

• 7 years of HIM Department & Medical Records

• 11 years of clerical and administrative assistant

• 5 years of Team Lead Supervisor HIM Department

• Knowledge of Humana Requests and Denials and Bankruptcy expert processor.

• HEDIS knowledge

• CMS knowledge processor

• 10 Key expert

Authorized to work in the US for any employer

Work Experience

Senior Care Internal Recruiter

Concierge Care - Bonita Springs, FL

May 2023 to Present

• Collaborate with hiring managers to write job ads for current openings

• Advertise job openings on careers pages, job boards and social networks (e.g. LinkedIn)

• Design and implement employee referral programs

• Source candidates through online channels (e.g. professional networks and portfolio sites)

• Screen resumes and applications and update candidates on hiring processes

• Interview candidates during various hiring stages, including phone, first-round and second-round interviews

• Report to hiring managers and HR managers on the status of open positions

• Evaluate candidates based on their interview and assignment performance

• Determine qualification criteria for each position

• Analyze turnover and retention rates to forecast hiring needs

• Update job descriptions (e.g. add tasks or modify requirements)

• Answer candidates’ queries regarding the application process

• Provide interview feedback, when necessary and appropriate

• Participate in job fairs to boost company’s reputation

• Help new hires onboard

Home Health Care Aide

Concierge Care Home Care - Fort Myers, FL

August 2019 to Present

• Providing home care to the elderly and assisting with activities of the daily living.

• I am currently active with this company as it is an independent contractor position. Medical Records Assistant/Legal Dept

Premier Women's Care of Southwest Florida - Cape Coral, FL May 2021 to May 2023

• Processing all Subpoena’s, Attorney requests for medical records.

• QA Records-Process checklists, process standards, process documentation and project audit.

• Sending out correspondence in regards to medical records balances owed, making sure requests are in compliance with Hippa guidelines

• Following company protocols. Making day to day calls with attorneys to retrieve correct information.

• Monitoring all Que’s and spreadsheets while running daily reports to stay current with turn around time.

• Assisting patients on how to request their medical records.

• Bookkeeping and filing plus faxing reports.

• Checking voicemails and emails for any messages and updates from a requestor or entity. COVID-Testing Site Specialist-Temp Contract

Curative - Fort Myers, FL

September 2020 to May 2021

• Setting up/preparing kiosks/mobile vans.

• Checking in people with registered COVID-19 testing appointments, distributing tests through the kiosk, and guiding people through self-administered tests.

• Performing PCR saliva and shallow nasal swab testing for COVID-19 advising patients results come back 48-72hrs

• Performing nasal swab testing using Abbot Rapid Covid testing through the nasal. Advising patients the results come back 30mins up to an hour.

• Managing inventory and shipping. Participate in training/retraining and continuing education programs as necessary.

Medical Records Lead-Release of Information Specialist NCH Healthcare System c/o Verisma - Naples, FL

October 2017 to August 2020

• Heath information management (HIM DEPT). Processing all attorney requests, Subpoena request, department of children and families requests, Psych requests, Judicial requests, 3rd party legal requests.

• Processing all continuation of care requests within two day turn around time. Processing all patients requests within two day turn around time.

• Utilizing Copy/Fax machine daily to send STAT requests under a thirty minute turn around time to a physicians office, ER facility for patients that's receiving emergency treatment.

• Payment posting to accounts that meets all quality assurance approval. Run excel spreadsheet daily numbers, following up on all outstanding transactions pending payment.

• Check business email for customer service issues from requestor. Meeting all monthly goals and staying productive with all tasks. Answer all incoming calls providing great customer service.

• Assisting all off site facilities with customer relations, customer support, technical support and all clerical administrative needs when backup assistance is requested. Behavioral Health Technician (BHT)

David Lawrence Center - Naples, FL

January 2019 to December 2019

WORK EXPERIENCE

• As a behavioral health technician I help the doctors and nurses with the treatment of patients/clients who have various behavioral problems, such as substance abuse, post-traumatic stress disorder, mental instability and physical and emotional abuse.

Health Information Management Lead

Shumacher Clinical Partners - Fort Myers, FL

June 2014 to January 2017

HIM-

Manage sites/accounts

• Chart pulling

• Gather all elements to get all charts completed to be coded/billed.

• Notify Providers/AA for requesting documentations needed to complete a chart.

• Access EMRS for chart pulling/processing.

• Mail Carrier/ Denials, Ins Claims, etc.

Public Defender Office- Clerical Assistant Intern

Judicial Circuit Court - Fort Myers, FL

May 2001 to June 2002

• OJT/ volunteer credit. Mail carrier. Filing, scanning, bookkeeping. Clerical/administrative.

• High school diploma or GED

Education

High school diploma

Skills

• Microsoft office (5 years)

• POS (3 years)

• 40 words a minute (4 years)

• CPR and First Aid (8 years)

• Customer Service (10+ years)

• Customer Relations (5 years)

• Administrative Support (3 years)

• Filing (3 years)

• Schedule Appointments (2 years)

• Charting (2 years)

• Data Entry (3 years)

• Database Management (2 years)

• UPS/FedEx/USPS (2 years)

• Office Equipment (2 years)

• Organizational Skills (2 years)

• Oracle (2 years)

• Epic (2 years)

• Online site management (2 years)

• Patient Care (10+ years)

• Client Relations (5 years)

• Clerical (5 years)

• Information Assurance

• Outlook

• Billing

• Scheduling

• Training

• Medical Terminology

• Dementia Care

• Behavioral Health

• Alzheimer's Care

• Medical Office Experience

• EMR Systems

• Case Management

• Microsoft Excel

• ICD Coding

• Computer Literacy

• Managed Care

• Microsoft Word

• Laboratory Experience

• Home Care

• ICD-10

• Strategic planning

• Microsoft Powerpoint

• PTSD Care

• Caregiving

• Medical Records

• CPT Coding

• Quality Assurance

• Phone Etiquette

• Vital Signs

• Insurance Verification

• Child Protective Services

• Crisis Intervention CPR Certification RBT Certification CERTIFICATIONSANDLICENSES

• HIPAA

• Medical Billing

• Cerner

• Nursing

• Medical scheduling

• Social work

• Phlebotomy

• Management

• Computer skills

• Recruiting (2 years)

• Interviewing (2 years)

• Human resources (2 years)

Certifications and Licenses

Home Health Aide

Present

CPR Certification

CNA

First Aid Certification

Contact this candidate