Customer Service Sales Representative

Phone:959-***-****

Email:***********@*****.***

Kamal

Singh

Sales Representative

Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth..

Personal Info

Gender : Male

DOB : 18.12.1995

Nationality : Indian

Experience

Associate

Spicejet

Dec 2015 – Dec 2020

Handled International flight sales, ensuring seamless ticketing and customer service while promoting airline-specific offers. Expertise in PNR creation, retrieval, modification, and canceling. Processing refunds using Amadeus

Strong knowledge of IATA city, airport, airline, and country codes.

Conducting quality audits and compliance checks on reservations. Associate

A.A.S Flight Solutions

Feb 2021 – Nov 2021

• Specialized in USA flight bookings, offering competitive fares and managing end-to-end ticketing for retail and corporate clients.

• Ability to escalate issues and coordinate with airline GDS helpdesks.

• Conduct side-by-side coaching, weekly calibrations, and performance reviews for team members

• Support agents in accurate PNR creation, name corrections, schedule changes, and fare quoting.

Senior Travel Associate

Dynino India LLP

Nov 2022 – Jul 2024

• Focused on international flight sales, particularly USA routes, utilizing GDS tools to secure best deals and enhance customer satisfaction.

• Liaise with airline representatives and GDS support desks to resolve GDS or fare loading issues.

• Reduced ticketing errors by 30% through targeted training and GDS tips rollout.

Senior Associate

Wagnish Trip

Aug 2024 – Feb 2025

• Managed USA flight reservations, providing personalized travel solutions and support for both leisure and business travelers.

• Process involuntary changes, using airline waivers to avoid penalties.

• Expert in end-to-end flight reservation process including multi-city and round-the-world itineraries.

• Handling flight revalidations versus reissuance decision-making. Travel Associate

Promind

Mar 2025 – Aug 2025

• Delivered tailored USA flight booking services, maintaining high customer retention through accurate ticketing and prompt assistance.

• Interfacing with airline GDS helpdesks for fare loading, waiver codes, and ADM disputes.

• Handling complex fare scenarios including add-ons, surcharges, and stopovers.

• Expert in end-to-end flight reservation process including multi-city and round-the-world itineraries.

Education

IITC

Aviation And Tourism Management With Gds Amadues

Satyawati College

Graduation

P.G.D.A.V.ser.sec.school

12 Th

P.G.D.A.V.ser.sec.school

10th

Certification

Amadeus Certified Travel Consultant

Amadeus Ticketing & Reservation Certification

IATA Foundation or Consultant Certification

Skills

Active listening

Adaptability

Attention to detail

Collaboration

Communication

Computer

Creativity

Customer Service

Decision-making

Leadership

Planning and coordination

Problem solving

Self discipline

Teamwork

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