Customer Service Support Specialist

NKEM TEMPLE

Customer Support Specialist Administrative & HR Support

****************@*****.*** +234 806-***-**** Lagos, Nigeria Available for Remote & On-site Roles

PROFESSIONAL SUMMARY

Customer-focused professional with 4+ years of experience delivering excellent service, administrative support, and people-oriented solutions across diverse industries. Skilled in managing client interactions, resolving inquiries, and ensuring seamless operations while maintaining professionalism and empathy. Adept at building strong relationships, coordinating processes, and enhancing customer satisfaction. Proficient in Microsoft Office Suite, Google Workspace, and CRM tools, with a proven ability to handle high-pressure environments and exceed performance expectations.

PROFESSIONAL EXPERIENCE

Swift Rental Cars Ltd, Lekki, Lagos

Executive Assistant & Customer Service Office 2025

● Delivered responsive support to clients, staff, and executive leadership, ensuring smooth daily operations.

● Handled customer correspondence, inquiries, and complaints with professionalism and timely resolution.

● Scheduled and coordinated client and partner meetings, ensuring seamless communication.

● Facilitated onboarding for new hires, ensuring smooth orientation and positive experiences.

● Maintained accurate records, tracked expenses, and prepared reports to support decision-making. The Gemini Universal Bizlink Limited, VI – Lagos

Office & Customer Relations Coordinator 2024

● Acted as the first point of contact for customers and vendors, addressing inquiries and providing solutions.

● Managed incoming calls, emails, and client visits while maintaining a professional brand image.

● Coordinated departmental events, meetings, and client-facing engagements.

● Supported recruitment and onboarding while ensuring positive employee and client experiences. Zenith Concrete Nigeria Limited, Lagos-Badagry

Administrative & Customer Service Officer 2021

● Engaged with staff and external stakeholders, ensuring prompt handling of requests and logistics.

● Led customer-facing documentation processes, ensuring clarity and accuracy.

● Improved internal communication and team collaboration, reducing response delays by 60%.

● Enhanced customer satisfaction by up to 80% through improved service delivery and accurate reporting.

Fafun Event Place, Akure, Ondo State

Customer Service Intern 2019

● Delivered front desk and reception services, greeting clients and managing appointments.

● Handled scheduling, inquiries, and client communication with professionalism.

● Assisted in record-keeping and administrative tasks, ensuring smooth operations. Mouh Industry, Uyo, Akwa Ibom State

IT Support Trainee 2017

● Supported staff with system operations and compliance checks.

● Improved documentation accuracy and provided guidance on technical issues. EDUCATION

Federal University of Lokoja (FUL) – Lokoja, Nigeria Bachelor of Science (BSc) in Chemistry Graduated: Feb 2018 KEY SKILLS

● Customer Relationship Management (CRM)

● Communication & Client Support

● Problem-Solving & Conflict Resolution

● Calendar & Records Management

● Travel Planning & Logistics

● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

● Google Workspace (Docs, Sheets, Calendar, Drive)

● Data Entry & Report Generation

● Adaptability & Teamwork

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