Case Management Customer Service

Alenny Rodriguez

**** ********* ** ************ **, 19136 ****************@*****.***

Cell: 267-***-****

Mission Statement

I devote myself to serving others by integrating trust, communication, and honesty in order to create a safe haven for the people to confide in.

Education

Community College of Philadelphia Associates Degree in Criminal Justice Work Experience

Criminal Appeals Advocates (REMOTE) April 2025- Current Full- Time Intake Specialist

● Conducted initial client intake via phone, email. Gathering essential information regarding legal matters and case eligibility.

● Accurately entered and maintained client data in case management systems such as Clio grow and Clio Manage.

● Evaluated potential clients legal issues and routed qualified leads to appropriate attorneys for consultation.

● Ensured timely follow-up with leads to maintain client data in case management systems such as Clio.

● Maintained a high level of professionalism and empathy when handling sensitive confidential information. ACC Premiere (REMOTE) August- 2023-2024

Full-Time Customer Service Representative

● Customer Interaction: Address and resolve customer inquiries and complaints promptly and professionally.

● Record Maintenance: Accurately document and update customer records based on interactions.

● Product Knowledge: Stay informed about evolving products and services to provide accurate information to customers.

● Problem-Solving: Implement creative solutions to enhance customer retention and satisfaction.

● Efficient Handling: Manage multiple customer inquiries efficiently, ensuring timely and accurate responses. First Children Services, Cherry Hill, NJ (REMOTE) Nov 2023-August 2024 Full-Time Intake Specialist

● Processed paperwork for new clients efficiently and in accordance with protocols.

● Obtained pertinent information from new clients by asking them to complete surveys courteously and professionally.

● Answered and screened inquiry calls and emails from prospective clients. Huber & Palsir LLC, Philadelphia PA Oct 2022-Nov 2023 Full-Time Law Firm Administrative Assistant

● Assisted in answering, translating, and processing phone calls for the attorneys.

● Obtained medical records, EMS reports, additional confidential documents for clients, and certified mail.

● Process intakes for new clients, returning clients, and responsible for sending depositions.

● Responsible for file organization, in office materials, and staff. Aviation Institute of Maintenance, Philadelphia PA April 2021- Oct 2022 Full-Time Admissions Representative

● Provide outstanding customer service to prospective students who have expressed an interest in our programs through consistent and effective outreach.

● Assist students with the complete enrollment process, paperwork, and getting started in school.

● Work inquiries generated by our corporate Advertising Department in an effective and timely manner. Patient Care Coordinator, Philadelphia PA Dec 2019-April 2021 Full-Time Service Coordinator

● Assisted in home visitors and coordinated referrals and completed the screening assessment on all clients on caseload.

● Ensured that all appropriate referrals for identified services on the service plans are made and coordinated with service providers via contracted network providers or community resources.

● Provided outreach and follow up services.

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