PCT
Resume:
Makayla Bagley
Baltimore, MD ***** • 443-***-**** • *************@*****.*** • WWW: Bold Profile
Professional Summary
Dynamic Clinical Technician with extensive experience at Johns Hopkins Hospital, excelling in patient care and infection control. Recognized for improving patient satisfaction through effective communication and compassionate support. Proficient in specimen collection and clinical documentation, while demonstrating strong teamwork and critical thinking skills to enhance departmental efficiency.
Skills
• Coagulation testing
• Patient care
• Specimen labeling
• Clinical documentation
• Specimen collection
• Quality control procedures
• Data recording
• Inventory maintenance
• Teamwork
• Teamwork and collaboration
• Problem-solving
• Time management
• Attention to detail
• Problem-solving abilities
• Multitasking
• Reliability
• Excellent communication
• Critical thinking
• Organizational skills
• Team collaboration
• HIPAA compliance
• Active listening
• Effective communication
• Adaptability and flexibility
• Verbal and written communication
• Decision-making
• Safety compliance
• Patient confidentiality
• Patient records documentation
• Relationship building
• Team building
• Data entry
• Task prioritization
• Self motivation
• Infection control
• Goal setting
• Blood and tissue sample collection
• Staff training
• Written communication
Work History
Clinical Technician, 09/2024 to Current
Johns Hopkins Hospital – Baltimore, MD
• Maintained a clean and organized work area, ensuring compliance with infection control protocols. Promoted departmental efficiency through excellent time management skills when handling multiple tasks simultaneously.
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Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
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Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
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• Improved patient satisfaction with compassionate bedside manner and clear communication skills. Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
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• Assisted in implementation of customized care plans, focusing on patient wellness and comfort. Facilitated effective communication between patients, family members, and healthcare providers to optimize treatment plans.
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Actively contributed to a positive work atmosphere among colleagues through collaboration on tasks such as inventory management or scheduling coordination.
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• Removed samples of materials following good practices to achieve accurate test results.
• Conducted wide range of laboratory tests and recorded results.
• Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques. Supported medical staff during emergency situations, contributing to timely delivery of critical care.
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NST, 07/2024 to 09/2025
Mercy Medical Center Baltimore Md – Baltimore, MD
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications. Birthday Party Hostess, 09/2018 to 05/2020
Urban Air Trampoline and Adventure Park – Baltimore, MD
• Maintained a clean and organized work area, ensuring compliance with infection control protocols. Promoted departmental efficiency through excellent time management skills when handling multiple tasks simultaneously.
•
Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
•
Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
•
• Improved patient satisfaction with compassionate bedside manner and clear communication skills. Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
•
• Assisted in implementation of customized care plans, focusing on patient wellness and comfort. Facilitated effective communication between patients, family members, and healthcare providers to optimize treatment plans.
•
Actively contributed to a positive work atmosphere among colleagues through collaboration on tasks such as inventory management or scheduling coordination.
•
• Removed samples of materials following good practices to achieve accurate test results.
• Conducted wide range of laboratory tests and recorded results.
• Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques. Supported medical staff during emergency situations, contributing to timely delivery of critical care.
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CNA, 05/2024 to 07/2024
Autumn Lake Healthcare – Baltimore, MD
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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• Enhanced patient satisfaction by providing compassionate and attentive care.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients with self-feeding and assisted feeding, based on individual needs. CNA, 06/2021 to 05/2023
Medstar Union Memorial Hospital – Baltimore, MD
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
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Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
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• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
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Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
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Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
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Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
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CNA, 05/2021 to 06/2021
Right At Home Health Care – Baltimore, MD
• Assisted patients with daily living activities, promoting independence and dignity. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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• Enhanced patient satisfaction by providing compassionate and attentive care. Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
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Provided emotional support for patients during challenging times, fostering a positive healing environment.
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Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
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• Reduced patient stress levels through effective communication and active listening skills. Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
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• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction. Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
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• Helped patients with self-feeding and assisted feeding, based on individual needs. Rehabilitation Aide, 09/2018 to 05/2020
University of Maryland, Baltimore – Baltimore, MD
• Performed treatment procedures to improve patient's functioning.
• Prepared patients for treatment by positioning, dressing or removing external supports.
• Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
• Assisted patients during ambulation to prevent injuries. Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
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• Assisted therapists in evaluating patient progress, enabling tailored treatment adjustments. Encouraged patient feedback on therapy experiences, leading to continuous improvement of service delivery.
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Assisted in the development of individualized treatment plans, addressing specific patient needs and goals.
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Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
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Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
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• Utilized gait belts, lifts, or slings to safely move and transfer patients.
• Checked physical therapy supplies, assisting with ordering and restocking.
• Increased patient satisfaction by maintaining a clean, organized, and safe therapy environment.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Prepared for sessions by setting up patient treatment areas and equipment. Education
Western Highschool - Baltimore, MD
Bachelor Of Nursing: Nursing
CCBC - Baltimore, MD
Bachelor Of Nursing: Nursing Midwifery
CCBC ESSEX - Baltimore, MD
Certifications
CMT
Contact this candidate