Customer Service Head Cashier
Resume:
Layla Nava
San Antonio, TX *****
*****.****@*****.***
Professional Summary
Organized and reliable professional with experience in retail operations, inventory management, and team leadership. Skilled at coordinating daily tasks, supporting staff, and maintaining efficient workflows. Strong leadership and organizational abilities with a proven track record of managing people and processes effectively.
Work Experience
Receiving Specialist / Head Cashier
Lowe’s Home Improvement-City, State
November 2023 to November 2024
Dates of Employment
- Managed receiving operations, including processing incoming shipments, organizing stock, and coordinating outgoing orders.
- Oversaw order picking and shipping, ensuring accuracy and timely completion.
- As Head Cashier, supervised front-end operations and all cashier staff, assigning tasks and ensuring excellent customer service.
- Trained and coached team members to improve efficiency and maintain compliance with company procedures.
- Assisted in resolving customer issues promptly and professionally. Overnight Manager
McDonald's-San Antonio, TX
February 2022 to September 2023
• Supervised overnight operations, managing both front-end and back-end functions.
• Directed and supported employees to ensure smooth restaurant operations throughout the night.
• Completed all nightly tasks, including food preparation, customer service, and maintaining safety and cleanliness standards.
• Ensured policies and procedures were followed while maintaining a productive and motivated team. Education
High School Diploma
School-San Antonio, TX
August 2019 to June 2023
Skills
• Point-of-Sale Systems
• Organization & Time Management
• Leadership
• Team management
• Problem Solving
• Customer Service & Communication
• Retail management
• Cash Handling
• Sales
• Retail sales
• Store management
• Leadership & Team Supervision
• Customer service
• Inventory control
• Inventory & Order Management
• Management
Certifications and Licenses
Driver's License
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