Customer Service Representative

Keshaun Johnson

San Antonio, TX 830-***-**** ***********@*****.***

Professional Summary

Versatile professional with experience in customer service, banking, healthcare, sales, behavioral therapy, and manufacturing. Skilled in client relations, patient care, welding, and workplace safety. Known for adaptability, strong communication, and problem-solving across fast-paced industries. Seeking to leverage a diverse background and strong work ethic in [target industry/job]. Work Experience

Sales Associate – Spectrum

San Antonio, TX 2024 – 2025

• Assisted customers in selecting internet, cable, and phone service packages.

• Educated clients on product features and promotions to maximize sales.

• Exceeded sales targets while maintaining high customer satisfaction.

• Handled billing inquiries, upgrades, and account management. Autism Therapist – Action Behavior Center

San Antonio, TX 2024

• Delivered Applied Behavior Analysis (ABA) therapy to children with autism.

• Supported individualized treatment plans to improve communication and behavioral skills.

• Documented therapy sessions and tracked client progress.

• Collaborated with BCBAs and families to reinforce treatment goals. Banking Consultant – Burnett Specialists (Harland Clarke) San Antonio, TX 2021 – 2022

• Assisted clients with banking and financial service needs, including account setup and maintenance.

• Provided guidance on banking products while ensuring regulatory compliance.

• Resolved customer concerns with professionalism and accuracy.

• Supported daily financial operations in a fast-paced environment. Welder – Toyota (Takumi)

San Antonio, TX 2022 – 2023

• Performed welding and assembly tasks in automotive manufacturing.

• Operated welding equipment with precision to meet strict quality standards.

• Maintained a safe work environment in compliance with OSHA guidelines.

• Collaborated with team members to meet production targets. Medical Assistant – Texas Healthy Women

San Antonio, TX 2019 – 2020

• Assisted physicians with patient examinations and procedures.

• Collected vital signs, prepared exam rooms, and updated medical records.

• Educated patients on health programs and care instructions.

• Supported front office operations including scheduling and intake. Customer Service Representative – ReconMR

San Antonio, TX 2018 – 2019

• Conducted phone and in-person surveys with customers to collect accurate data.

• Provided professional and courteous customer service to diverse groups.

• Documented responses with accuracy and efficiency.

• Met performance goals for survey completion and quality assurance. Skills

• Customer service & client relations

• Banking & financial services

• Patient care & medical assistance

• Applied Behavior Analysis (ABA) therapy

• MIG & TIG welding

• Safety & OSHA compliance

• Survey administration & data collection

• Team collaboration & communication

• Problem-solving & adaptability

Education

Concorde Career College – Medical Assistant Diploma (Graduated: 2019) Judson Learning Academy – High School Diploma (Graduated: 2017) Certifications

CPR Certified

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