Data Entry Customer Service

Tonisha Brown

Margate FL ***********@*****.*** 954-***-****

Professional Summary

Detail-oriented healthcare operations professional with 10+ years of experience in scheduling, patient access, provider coordination, and healthcare administration. Proven ability to manage high-volume scheduling workflows, ensure accurate data entry, and collaborate across clinical, pharmacy, and administrative teams. Recognized for delivering exceptional customer service, leveraging Excel/Outlook proficiency for scheduling accuracy, and resolving issues through proactive communication and critical thinking. Seeking to contribute expertise as a Scheduling/Coordination Specialist in a patient-focused healthcare organization. Core Competencies

• Patient Scheduling & Coordination

• Nursing & Provider Support

• Customer Service & Call Center Operations

• Excel & Outlook (Advanced)

• Data Entry & Accuracy

• HIPAA & Regulatory Compliance

• Cross-Functional Communication (phone, email, fax, IM)

• Issue Investigation & Resolution

• Training & Staff Development

• Problem-Solving & Multitasking

Professional Experience

Confinement Status Specialist

Broward Sheriff’s Office, Fort Lauderdale, FL May 2025 – Aug 2025

• Managed real-time data entry and updates in the Jail Management System (JMS).

• Coordinated schedules and programs for in-custody and out-of-custody individuals.

• Responded to time-sensitive inquiries and maintained accuracy under pressure. Patient Access Ambassador

Memorial Healthcare, Miramar, FL Feb 2024 – Apr 2025

• Scheduled and coordinated 200+ daily patient appointments in EPIC, ensuring timely visits and minimizing conflicts.

• Verified insurance, completed registrations, and maintained accuracy to support care delivery.

• Collaborated with providers, nurses, and departments to resolve scheduling conflicts and support continuity of care.

• Delivered 95%+ patient satisfaction ratings by providing efficient and empathetic customer service.

• Managed patient inquiries via phone, email, and portal messages, ensuring quick turnaround and resolution.

Provider Relationship Associate / Manager

Healthmap Solutions (Remote), Tampa, FL Apr 2022 – Jan 2024

• Acted as liaison between providers, patients, and care management teams to coordinate referrals and appointments.

• Utilized Excel, Tableau, and Compass to track provider performance and monitor patient care compliance.

• Supervised and trained staff, improving scheduling accuracy and workflow efficiency by 15%.

• Communicated across multiple platforms (email, phone, IM) with providers and staff to ensure referral accuracy.

• Recognized for proactive issue resolution and delivering program goals for patient engagement.

Administrative Assistant

Florida Department of Health, Fort Lauderdale, FL May 2016 – Feb 2022

• Directed operations for healthcare call center, managing scheduling for family planning and immunization services.

• Created and monitored schedules for staff; ensured proper staffing coverage and timely patient care.

• Maintained multiple Excel tracking sheets to manage call volumes, scheduling needs, and departmental tasks.

• Processed payroll and coordinated staff assignments while ensuring HIPAA compliance and audit readiness.

• Responded to inquiries from patients and providers, resolving issues with professionalism and accuracy.

Education

Keiser University Paralegal Studies – Present

Coconut Creek High School High School Diploma

Technical Skills

• Software: EPIC, Compass, Tableau, Avaya, MERLIN, FLShots

• Tools: Microsoft Office Suite (Excel – pivot tables, formulas; Outlook – scheduling & inbox management), G Suite

• Compliance: HIPAA, CMS Guidelines

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