Services Associate Technical Support

JOANN D BROWN

**** **** ****** **. *** Westminster, CO 80234

720-***-**** (cell)

Objectives: To have a job where I can use the skills I currently have while incorporating new skills that will benefit everyone. To work for a company where the employees are the frontline, and the mission is to help everyone equal.

Kaiser Permanente – July 2015 – April 1, 2024 (Retired) – Member Services Associate, Clinical Contact Associate, Hospital Services Associate – receiving and making calls to assist members with their insurance concerns, premiums, payments, appointments, Medicare information, assigning doctors, and many more aspects of helping members. Assisting the doctors with their rounding schedules at multiple hospital daily. Comcast Corporation (May 2011 – April 2015)

Retention Account Executive – To increase sales of all products to new, former and existing small to mid-size business customers. Being a consultant to promote the products of the customer’s needs to retain as revenue to the Company. Requires excellence in consultative selling to develop understanding of the benefits of the products/services as compared to the competition.

Residential Tech 1, Technical Support - assisting residential customers with problems with all home products either working tickets or directly with outside technicians at the locations on all products: phone, internet, television (including X1) and Home Security.

Business Services, CAE 3, Commercial Customer Services (Tech Spt T1) – Supporting our Business Customers by promptly answering inquiries, providing accurate information while troubleshooting and problem solving with all business services (internet, phone and video). Also able to assist colleagues who have less experience. I apply all education and class skills to make our customer’s experience a world class experience with Comcast. Working on special projects as requested. T-Mobile, Inc. – October, 2006 – May 13, 2011

400 E 84th St., Thornton, Colorado

Wichita and Lenexa, KS (Customer Care) Thornton (Financial Care) Inbound and Outbound calls assisting customers with choosing the correct phone for their needs, billing problem solving, rate plans, technical support and negotiating payment arrangements in a call center setting with daily, monthly and quarterly stats that were required by the company to get monthly and quarterly bonus. Top collector experience.

Colorado Access – July 1999 – September 2006

10065 E Harvard Ave., 600

Denver, CO 80231

720-***-**** – Human Resources

Administrative Assistant to the Director’s of Customer Care, Clinical Support and Pharmacy Departments. Assistant Secretary to the Facilities Supervisor, Back-up Receptionist, Claims Inventory Control Clerk. Assisting with ordering cell phones and pagers, giving new employees keys and access cards, facilities request, updating employee parking information database, building databases for projects, ordering furniture, working with outside vendors and all other administrative duties requested. In the claims department, I was in charge of weekly claims inventory for all supervisors who reported to the Finance Director on the amount of claims being completed each week as well as incoming from outside agencies to pay. Certificates in Office 2013, XP, Vista, Windows Excel (Beginning and Intermediate), Access (Beginning and Intermediate), PowerPoint and all office equipment. Community College of Aurora – Associates of Arts – Business Management Metropolitan State University – Bachelor of Science - Business Management Reference upon request