Office Manager Customer Satisfaction
Resume:
SAGAMORE HILLS, US, ***** • **********@*****.*** •
SALENA HAYS
PROFESSIONAL SUMMARY
Dynamic manager with 18+ years of experience in office and store management, excelling in customer satisfaction and operational efficiency. Proficient in QuickBooks, Microsoft Office, and employee supervision, with a proven track record of enhancing vendor relationships and streamlining financial operations. Eager to leverage extensive skills in strategic market positioning and team leadership to drive success in a forward-thinking company. EMPLOYMENT HISTORY
OFFICE MANAGER Jan 2023 - Jul 2025
McHugh's Plumbing, Inc. Chesterland, OH
STORE MANAGER Jan 2007 - Dec 2022
WESTERN RESERVE WINES Solon, OH
Oversee confidential records, ensuring data accuracy and compliance. Boost customer satisfaction through timely, effective communication. Improve filing systems for better accessibility and organization. Reconcile accounts precisely, streamlining financial operations. Develop vendor relationships for cost-effective procurement. Analyzed administrative bottlenecks to propose actionable solutions, leading to noticeable results in daily operations efficiency.
Optimized vendor selection procedures, delivering marked gains in service quality and supplier responsiveness.
Provided guidance to administrative staff, fostering professional growth and a positive work environment.
Maintained regulatory compliance for office procedures, reducing risk and supporting seamless day-to-day operations.
Introduced digital onboarding for new hires, accelerating integration and ensuring consistent documentation standards.
Managed store operations, improving customer satisfaction and inventory turnover. Coordinated events and Wine Club, enhancing brand presence and customer engagement. Trained staff, boosting product knowledge and service quality. Partnered with local producers, expanding product range and attracting new customers. Implemented efficient ordering, reducing supplier delays and ensuring stock availability. Devised creative in-store tasting experiences, attracting new clientele and generating measurable gains in brand loyalty.
DOG TRAINER/MDC MANAGER Jan 2005 - Jan 2007
INVISIBLE FENCE BRAND Chesterland, OH
BUSINESS OWNER Jun 1990 - Sep 2003
VanCuren Tree Service Newbury, OH
EDUCATION
CONTINUING EDUCATION- WSET LEVEL 3: WINE EDUCATION Cleveland School of Wine Cleveland, OH
MASTER OF SHERRY: WINE EDUCATION
Cleveland School of Wine Cleveland, OH
WSET (WINE AND SPIRITS EDUCATION TRUST) LEVEL 2: WINE EDUCATION Cleveland School of Wine Cleveland, OH
HISTORY STUDIES
Ursuline College Pepper Pike, OH
BUSINESS COMMUNICATIONS
The Ohio State University Columbus, OH
SKILLS
Training & Coordination, Customer Service (Expert), Employee Supervision (Experienced), Web Store Designer (Experienced), Oral / Written Communication (Experienced), Management / Leadership Skills (Experienced), Multitasking (Expert), LightSpeed POS (Experienced), Jobber (Experienced), Bookkeeping (Experienced), Microsoft Office (Experienced), QuickBooks (Experienced), Apple Pages (Skillful), Numbers (Skillful).
LINKS
Online Profile : linkedin.com.
ADDITIONAL INFORMATION
ACCOMPLISHMENTS
• Coordinated special public and private events.
Sold Invisible Fence to diverse clients, boosting district sales; led marketing team effectively. Managed customer service, ensuring high satisfaction; awarded for top district sales in 2007. Analyzed and tailored dog behavior programs, achieving significant obedience improvements. Collaborated with shelters and trainers, enhancing client relationships across four states. Partnered with shelters and veterinary professionals to deliver educational sessions, strengthening community networks and expanding referral opportunities. Documented progress of each dog’s training journey, ensuring accurate records and supporting transparent communication with pet owners. Implemented follow-up protocols post-installation, resulting in marked gains in customer retention and positive feedback.
Provided empathetic guidance to pet owners, fostering trust and encouraging consistent training practices for lasting behavioral change.
Devised individualized training plans for challenging cases, leading to substantial improvements in canine obedience and owner satisfaction. Guided pet owners through customized behavior strategies, building confidence and encouraging long-term positive habits.
Built lasting client relationships through clear communication and attentive service. Enhanced company reputation by consistently exceeding customer expectations. Managed financial transactions, including bank deposits and sales reports. Assessed client needs and proposed effective solutions. Contributed to measurable growth in customer satisfaction and company credibility.
• Recognized by management for high sales which lead to a Presidential Award.
• Developed westernreservewines.com & mchughsplumbinginc.com websites.
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