Customer Service Technical Support

Keyana Mitchell

***************@*****.*** 972-***-****

Caring and friendly customer service professional with unsurpassed care and service. No matter the industry, successful service derives from building trust and understanding people. Adept at delivering quality service to diverse customers efficiently to ensure satisfaction. Experience

OCTOBER 2019 – Currently

Customer Support/Billing/Peloton

● Actively worked to display a courteous and empathetic attitude to customers while promptly handling customer inquiries and complaints with a 96% customer satisfaction rate

● Quickly triaged incoming calls, and escalated calls when necessary

● Maintained up-to-date customer records while interacting with customers across email and phone

● Maintained a knowledge base of evolving product offerings, and proactively recommended new products to existing customers

● Managed and maintain billing accounts, completed fraud prevention inquires and general data entry

FEBRUARY 2014 – JANUARY 2016

Samsung Technical Support/T-Mobile Care Center Customer Service:

● Addressed customer needs in a timely manner

● Provided and effectively communicated resolutions using positive word choice

● Provided information in a simplified way to ensure customer understanding

● Ability to provide empathy to customer’s concern while maintaining message Technical Support:

● In-depth understanding of hardware and software terms

● Ability to explain problems and solutions clearly to non-technical users

● Ability to effective research to find the best possible solutions

● Effective able to work in operating systems, networking, hardware, and software commonly used JUNE 2013 – JUNE 2014

Sales Associate/T-Mobile Retail

● Assisted customers with questions, concerns, products, and sales

● Research and problem resolution

● Maintained up-to-date knowledge on all products and services Skills

Ability to collaborate with others • Dependable • Quick Learner • Problem Solver • Detailed Oriented • Positive Mindset • Empathetic and Courteous • Customer Satisfaction • Self-started and Highly Driven • Education

AUGUST 2016 – MAY 2017

Dental Assistant/Carrington College

JANUARY 2015 – JANUARY 2016

General Studies/East Field Community College

2

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