Customer Service Data Entry
Resume:
MARY EDWARD
CONTACT
**********@*****.***
Dallas Tx, 75009
SKILLS
Medical Coding
Answering Emails and Chats
Technical support
Product verification
Microsoft Office expertise
Retail sales customer service
Call center experience
Customer relations
Shipping and Receiving
Friendly and hardworking
Communications
Organization
Saleforce
Problem resolution
Material handling
Quality control
Microsoft Word
Microsoft Outlook
Microsoft Excel
Scheduling
Medical Setting
CRM
SAP
Oracle
Zendesk
Time management
Freight labeling
Credit card payment processing
Schedule Coordination
Data Entry
Reminder Calls
Microsoft Office Suite
Data Collection
Case Management
MS Office
Case Needs Assessment
Referrals and Networking
Community Referrals
Case Notes
And more
EXPERIENCE
December 2024- End 9/26/2025
Remote Customer Service & Data Entry Representative (Contract)
ICU Medical
Responded promptly to customer inquiries via toll-free phone line and managed email communications between calls, ensuring timely support
Delivered effective solutions utilizing approved resources and tools to resolve customer issues
Maintained a professional and courteous tone across all written and verbal communications, enhancing customer satisfaction
Processed customer orders with accuracy and efficiency, reducing errors and delays
Prepared and provided shipment, order, and invoice documentation (COA, COC, PL, SOA, etc.) upon request
Created and managed incidents, tasks, and inquiries in Oracle Service Cloud; resolved assigned cases within SLA timelines
Reviewed and verified product availability prior to order processing to prevent fulfillment issues
Assisted customers with order modifications, address updates, shipment preferences, product questions, shipping dates, and backorder resolution
Coordinated with shipping companies to confirm order status and secure proof of delivery (P.O.D.)
Expedited urgent customer requests and provided proactive updates to ensure delivery expectations were met
Supported business operations through miscellaneous duties and special projects, demonstrating flexibility and adaptability
September 2024 – December 2024
Remote Email and Chat Customer Service Support (Seasonal)
Amble Health
Respond to customer inquiries via email and chat promptly and professionally and also data entry
Provide accurate information about Amber Health’s services, policies, and procedures.
Resolve client concerns by identifying their needs and offering effective solutions.
Maintain detailed records of customer interactions and follow-ups using the CRM system.
Collaborate with internal teams and providers to address complex issues, including medication-related inquiries.
File notes with providers regarding patient medication updates or adjustments.
Utilize systems like Intercom, Monday.com, and Slack to manage communication, workflows, and team collaboration effectively.
Proactively identify areas for process improvement to enhance the customer experience.
Ensure compliance with privacy and security standards when handling sensitive information.
Using the system of Monday, Slack and G-suite
January 2022 – August 2024
Remote Customer Service Rep & Data Entry
Fluke Corporation, Everett, WA
Reviewing companies Purchase order and scanning and verifying information
Using Adobe, PowerPoint.
SAP, Salesforce equivalent ERP product and productivity software
Sales, Explaining to customers and clients on different options of products on what is better for them to buy
MS Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation
Providing ETA of orders
Using salesforce
Payment process and Handle Billing
Handling order returns also using system Oracle
Checking for any collection
Google Suite (Docs, Sheets, Gmail).
Answering emails through Zendesk and chat
Approving, and denying Purchase order,
Answering incoming emails from Zendesk and chats
Help to reset a password and requesting guidance walking through
Technical support, troubleshooting with technology
Inbound calls and outbound calls for Fluke customers returning products for repair and calibration services
Provide quotes, RMA set-up and order status to customers
Process, expedite and coordinate customer orders (oral and written) from pricing request (quotes) through assignment of RMA
Prepare documentation and ensure compliance with regulations
Perform specific activities and processes particular to assigned application
Provide quality responses to delivery, price, service product inquires, and requests for assigned accounts or
Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Processed orders and detailed transaction information to customers.
Handled customer complaints and inquiries in a courteous and efficient manner.
Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
January 2021 - November 2021
Customer Service Representative
Remote-United Health Care, Alorica, Houston, TX
Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e
Benefit and eligibility, billing and payments, authorizations for treatment, and explanation of benefits (EOBs)
Appointment scheduling with providers
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Own problem through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up with the member
Review and research incoming dental claims from members and providers (dentists, dental offices, etc) by navigating multiple computer systems and platforms and verifying the data/information necessary for processing (e.g
Pricing, prior authorizations, applicable benefits)
Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g
Claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan
Documents/certificates)
Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
Meet the performance goals established for the position in the areas of efficiency, accuracy
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Tracked all incoming calls and emails from customers using appropriate software applications.
working with seniors understanding of Medicare Advantage and Billing information
June 2020 - December 2021
Remote- Benefits Counselor/Customer Service Rep (temp job)
Remote-Marsh& McLennan Companies, MMC, Houston, TX
Claims, Scheduling appointments, Enrollment, Speaking to health carriers, reimbursement, medical insurance terms and more
Inbound Call Center educating and enrolling participants on Health & Benefits
Enrollments for the 2022 plan year
Able to deliver an exceptional customer service experience utilizing key soft skills such as empathy, willingness to assist participants, and communicating a friendly, helpful, and patient tone
High volume, fast-paced environment Ability to work in multiple systems/technology at once
Expectation to be a knowledgeable expert, utilizing available tools to assist participants
Anticipate difficult questions and discussions around benefit cost increases, coverage decreases, and questions about benefits, in general
Commitment to be here through the full assignment
Thorough training curriculum provided to colleagues
Coaching and constructive feedback will be provided
Researching to respond to more difficult customer inquiries and answers, documents, and monitors call center interactions
Manage all aspects of DLC Therapy & Care (Satellite Location)
Managed and resolved issues with customers during calls by following determined script.
March 2016 - April 2020
Retail Customer Service Associate/ Assistant manager
CATO, Houston, TX
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Documented conversations with customers to track requests, problems, and solutions
Educated customers on special pricing opportunities and company offerings
Supported company and clients, including addressing inquiries, resolving issues, and managing customer relations
Performed store opening duties, including counting cash drawers, and checking all equipment for proper functioning
Fielded customer complaints and queries, fast-tracking them for problem resolution
Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth
Introduced customers to new offerings and updated accounts
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Improved reliability of supply chain software, systems, database and order processing.
EDUCATION
January 2021
Associate degree
Houston Community Collège, Houston, TX, US
May 2018
High School Diploma
Alief Taylor High School, Houston, TX, US
.
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