Team Leader Customer Service
Resume:
David Ortiz
***** **** ** ******** **, *****
************@*****.***
32BJ Union Member
Highlights of Qualifications
• Proactive team leader Proactive team leader
• Friendly customer oriented
• Excellent ability to anticipate and respond to individual guest needs and preferences
• Superior skills in upholding security practices and preventing unauthorized entries
• Exceptional skills in handling diverse types of guests visiting the building able to multitask and prioritize
• Strong ability to respond effectively to unusual and emergency situations
• Friendly customer oriented
• Excellent ability to anticipate and respond to individual guest needs and preferences
• Superior skills in upholding security practices and preventing unauthorized entries
• Exceptional skills in handling diverse types of guests visiting the building able to multitask and prioritize
• Strong ability to respond effectively to unusual and emergency situations Summary
Highly experienced and reliable Concierge with a stellar work ethic. Maintains security and provides the best and most pleasant service to residents and guest satisfaction record. A multi-tasker with excellent communications skills, sensitive to tenants needs with complete professionalism and courtesy.
Milford Management
333 Rector Pl, New York NY 10280 06/2020- Present
Consisted of Concierge & Porter Work
Provided high-quality customer service, ensuring resident satisfaction at all times. Maintained cleanliness and order in common areas, including lobbies, hallways, and entrances. Handled deliveries, packages, and mail distribution efficiently and securely. Assisted residents and guests with inquiries and building services. Experience with building link & Key link
First Service Residential
245 East 78th St New York NY, 10021 #22 Unit Rental 02/2019- 02/2020 Answer the front desk phone.
Maintained a clean workspace.
Proactively enforce building access control and exit/entry. Experience with Building Link & Key Link operating system. Announce all visitors to the clients and tenants.
Take control of the lobby and monitor cameras and entranceway Douglas Elliman Property Management Company
56 Crosby St Manhattan NY, 10012 09/2017-02/2019
Maintained a clean workspace
Kept a track of keys when needed
Kept a professional look and display a positive attitude Ensure building security and safety
Hands on experience in managing prevention of entry of unauthorized personnel Greeted and acknowledged all residents and announced/sign in all guests and deliveries Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as any incidents or complaints.
Answered all calls proficiently and assisted callers with directions or instructions for the building. Construction Worker
Universal Management & Contract Company Manhattan, NY 03/2017-07/2017 Experience in heavy duty machinery
Loads or unloads building materials to be used in construction. Helps other crafts workers with their duties.
Follows constructions plans and instructions for the people they are working for. Cleans and prepares constructions sites by removing debris and possible hazards. Masonry work and Carpentry.
Maintenance/Operation Worker
Uniqlo Flagship Store 666 5" Ave NY, New York 10/2016 - 07/2017 Trained new employees on basic customer service techniques and proestrus.
Delivers excellent customer service with floor sales and assist customers with purchases. Excellent communications skills with co-workers and management. Maintained the inventory of cleaning and working supplies for the store. Placed work orders with local city vendors and follow up when the work was completed. Often assigned to do special projects such as repairing emergency exits and fixing and replacing light fixtures, Mostly T5's, T8's
Ensure the fire extinguishers were up to date for inspections. Monitor the allotted area and identify the needs of repair Inform management of potentially dangerous electrical equipment and faulty instrumentation. Oversee safety initiatives to improve work practices and working conditions TRADE SCHOOL
Small engine repair, knowledgeable in the magneto system on four and six cylinder engines Horse maintenance/ field work
EDUCATION
Diploma Louis D Brandies High School, New York NY 2004 Trade School Wallkill NY 2009-2012 Work References
First Service residential tenant Kurt Schneider 201-***-**** First Service residential tenant Ben Miller 310-***-**** Douglas Elliman tenant Vikram Reddy 917-***-****
Friend/Acquaintance Rony Rodriguez 347-***-****
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