Operations Manager Data Entry

CHRIS

PAPAKOSTAS

*****************@*****.*** 818-***-****

Pasadena, CA 91107

PROFESSIONAL SUMMARY

Experienced and dependable Operations Manager with over 8 years of leadership in administrative, logistics, sales, billing and dispatch environments. Proven ability to streamline workflows, improve efficiency, and support cross-functional teams. Known for being highly punctual, organized, and proactive in meeting deadlines and delivering consistent results. Tech-savvy, detail-oriented, and fully equipped for remote work with a dedicated home office setup.

SKILLS

• Quickbooks, Invoicing & Payroll • Microsoft Word

• Microsoft Excel • Multi-Tasking

• Punctual • Conflict Resolution

• Communication • Organizational

• Team Leadership • Product Knowledge

• Sales Reporting • Cash Handling / POS Systems

• Time management, Multitasking • Attention to detail

• Data Entry & Documentation • Customer Service

WORK HISTORY

05/2017 - Current

OPERATIONS MANAGER / SALES 818-***-****) Vilo Home Inc - Ontario, CA Managed front office operations and warehouse including scheduling appointments and handling inquiries

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• Defined responsibilities and provided direction for 8 warehouse employees

• Monitored progress to identify areas for improvement and training needs

• Created and issued invoices, credit memos, and statements to customers

• Calculated weekly employee timesheets

Organized and maintained electronic and physical filing systems to ensure office document retrieval

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Coordinated office supply orders and inventory management to support daily operations

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• Upselling & Cross-Selling - boost revenue through strategic recommendations

• Lead Generation - Identify and pursue potential customers

• Provided executive-level support including calendar management Developed and implemented office policies and procedures to streamline workflow and increase efficiency

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• Resolved customer complaints and inquiries in a professional and timely manner

• Generating invoices and credit memos issued to customers 04/2015 - 04/2017

Remote Medical Billing 818-***-****) Abel Speech Therapy LLC - Yuba City, CA Review and verify patient data and medical records for accuracy and completeness

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• Submit claims to insurance companies and follow up on unpaid or denied claims

• Resolve billing issues with insurance carriers, patients, and healthcare providers

• Post payments and adjustments accurately into billing systems Communicate with insurance companies, patients, and providers regarding claim status

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Maintain up-to-date knowledge of billing regulations, payer requirements, and compliance standards

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• Generate reports related to billing activities and account statuses Remote Dispatch 818-***-****) Maxing Out Inc - Sun Valley, CA 03/2012 - 04/2015 Plan and assign the best routes for drivers to take, factoring in traffic and weather conditions

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Ensure drivers are aware of their destinations, delivery times, and any special instructions

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Coordinate schedules for pick-ups and deliveries, ensuring trucks are loaded and unloaded on time

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Track shipments and drivers' progress, ensuring timely arrivals and addressing any delays or issues that arise

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• Serve as the main point of contact between drivers, clients, and the company Keep in constant communication with drivers to provide updates or changes to schedules, routes, or loads

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