Customer Service Medical Records
Resume:
C H A N C I A Y A S M I N E
T O K O
Dedicated Health Information Specialist with expertise in electronic health records and exceptional customer service. Proven ability to enhance accuracy and compliance in medical documentation. Strong interpersonal skills foster collaboration with healthcare professionals, ensuring smooth patient transitions and improved departmental processes. Committed to maintaining HIPAA compliance and patient satisfaction. June 2025 I was recognized for going above and beyond with training our new employee
MD Anderson Cancer Hospital/Datavant, HOUSTON, TX, Jun 2019 - Current Health Information Specialist
Texas Childrens Health Plan /AD SUSMANS, BELLAIRE, TEXAS, Feb 2017 - Aug 2018
Intake Coordinator
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
WORK EXPERIENCE
Collaborated with healthcare professionals to verify patient information for medical procedures.
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Scheduled appointments and managed calendars for healthcare providers as required.
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Reviewed medical records for completeness, accuracy, and compliance with laws.
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Participated in departmental meetings to discuss improvements in the medical records process.
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Entered patient information into electronic health records systems efficiently.
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Processed admission and discharge documents promptly to ensure smooth patient transitions.
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Responded to requests for medical records from physicians, patients, and authorized entities quickly.
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• Assist patients face to face onsite at out onsite location twice a week
• Stamped records requests with date received and documented in log book. Supported smooth movement of patients into and out of departments by helping with admissions and discharges.
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Managed office supply inventory, keeping track of needs and ordering supplies to avoid shortages.
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Prepared and reviewed reports on team performance, identifying areas for improvement.
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Managed time sheets for payroll processing, verifying accuracy of hours worked by staff.
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Assisted in the recruitment process by interviewing candidates for administrative positions.
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Handled customer inquiries and complaints, ensuring satisfaction with services provided.
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• Promoted a positive work culture that encouraged teamwork and Houston, TX 77099
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CONTACT
SKILLS
ELECTRONIC HEALTH
RECORDS
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• RECORDS REVIEW
• CUSTOMER SERVICE
• TIME MANAGEMENT
PATIENT MEDICAL
RECORDS MAINTENANCE
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• MEDICAL DOCUMENTATION
• INTERPERSONAL SKILLS
• EPIC SYSTEMS
• HIPAA COMPLIANCE
• INSURANCE VERIFICATION
EXCELLENT
COMMUNICATION
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Citibank, McLeansville, NC, Aug 2006 - Sep 2008
Customer Service Representative
June 2012
Associate of Applied Science
International Business
Houston Community College, Houston, TX
January 2004
High School Diploma
E.E. WADELL HIGH SCHOOL, Charlotte, NC, NC
Spending time with family/Church/Community Service / French
Bilingual Or
Proficient (C2)
professional development.
• Reviewed physical and digital records to identify and correct inaccuracies. Resolved customer complaints and answered policy and procedure-related questions.
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Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
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Scheduled appointments for customers as required by their needs or concerns.
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Resolved customer inquiries, complaints, and issues providing insightful solutions.
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Answered inbound calls to greet and assist customers with various needs and questions.
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• Resolved product and service issues promptly.
Provided solutions, recommendations and replacements with empathy and positive feedback.
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• Handled escalated callers to reach positive outcomes.
• Communicated with clients over phone, email and chat platforms. EDUCATION
HOBBIES
LANGUAGES
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