Customer Service Care

Location:

Posted:

October 02, 2025

HOUSTON, TX, HOUSTON, US * ********@*****.*** * 713-***-****

OESHA JOHNSON

Customer Service Professional

PROFESSIONAL SUMMARY

Customer Service Professional with over 9 years of experience, adept at enhancing client trust and satisfaction through

innovative problem-solving and proactive planning. Demonstrates a proven track record in sales and customer care, consistently

exceeding performance metrics and driving team success. Skilled in data entry, communication, and active listening, with a

passion for continuous improvement and delivering exceptional service.

EMPLOYMENT HISTORY

CUSTOMER CARE PROFESSIONAL SENIOR REPRESENTATIVE Dec 2019 - Aug 2025

Alorica Humble, TX remote

¢ Addressed healthcare inquiries promptly, boosting client satisfaction and operational flow.

Crafted solutions for intricate issues, enhancing client trust and reliability.

Guided new hires, improving team efficiency and speeding up onboarding.

Documented client interactions comprehensively, aiding in accurate follow-ups.

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Collaborated with teams to escalate issues, ensuring swift resolutions and customer assurance.

INSIDE SALES CUSTOMER SERVICE REPRESENTATIVE Jul 2017 - Nov 2019

Assurant Miami, Fl remote

¢ Led sales team with highest closure rate, achieving top performance in a 22-member group.

¢ Earned recognition for maintaining optimal call efficiency and exceptional quality scores.

¢ Initiated 30-50 outbound calls hourly, enhancing client engagement and service delivery.

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Maintained accurate client records and ensured all data was correctly entered, supporting seamless follow-up and reliable

reporting for management.

CASHIER Sep 2016 - May 2017

Walmart Pearland, Tx

# Managed over 100 daily transactions, ensuring accuracy and efficiency in customer service.

¢ Assisted 200+ customers daily with product location, returns, and checkout, enhancing satisfaction.

¢ Operated cash register and POS software, maintaining transaction accuracy and receipt integrity.

EDUCATION

HIGH SCHOOL DIPLOMA 2011 - 2015

Pasadena Memorial High School Pasadena, TX

SKILLS

Customer Advocacy, Relationship Building, Adaptability, Quality Assurance, Multitasking, Lead Generation,

Customer Experience.