Call Center Customer Service
Resume:
Adrienne Gonzalez
**** ******** ****, ***************, **. 60110-224-***-**** ******************@*****.***
Professional Experience
Protective Life- Call Center April 2021-March 2025
Work from home – Headquarters in Birmingham, Alabama
Customer Service Associate
Answers calls and/or escalated requests for both internal & external customers. Prepares complete and accurate documentations; take applications for life insurance; obtaining medical and personal demographic and health information, transfer calls to appropriate departments
Automated Health Systems- Call center December 2015- December 2020
Schaumburg, Illinois
Member Representative
Answer incoming calls from individuals who are in a Medicaid program or are looking to enroll in a program for themselves or their family members
Record and update information
Give client information and phone numbers if necessary and transfer them to appropriate department
Dovenmuehle Mortgage Inc. -Call Center July 2012 to November 2014
Elgin, Illinois
Collections Representative (part-time nights)
Negotiate payment arrangements with customer to avoid mortgage delinquency and foreclosures
Ensure to follow Fair Debt Collections Practices Act (FDCPA)
Document and maintain all incoming and outgoing collection efforts in accordance with the established standards (update phone numbers, letters, mailing addresses, etc.)
Work in accordance with consumer privacy laws and company procedures
Contact debtor’s financial ability to offer alternate payment programs and methods
Address inquiries and issues of debtors in a timely and a professional manner
Provide excellent and outstanding services to debtors
Monitor and manage mortgage delinquency reporting activities
Perform general clerical duties as needed
Educational Background
Moraine Valley Community College 2020
Covid 19 Contact Tracer
Columbia College
B.A. Management
Chicago, Illinois, USA
B.A. Management with a Concentration in Television and Radio Production
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