Customer Service It Support

Katherine Enriquez, Remote

Buckeye, *****, Arizona, 623-***-****, ******************@*****.***, string

SUMMARY

WORK EXPERIENCE

**/**** — 06/2024

**/**** — 10/2020

**/**** — 12/2018

EDUCATION

02/2009 — 05/2011

SKILLS

Proactive Post Acute Specialist with over 4 years of healthcare experience

specializing in patient management and medical scheduling. Proven ability to

create efficient monthly schedules for physicians across 19 facilities, enhancing

operational workflow. Expertise in customer service and communication,

effectively addressing patient needs and inquiries. Committed to improving

healthcare delivery and patient satisfaction, ready to leverage skills in a remote

role that contributes to exceptional patient care.

Post Acute Specialist, Affiliated Hospitalists Phoenix

Developed comprehensive patient profiles for hospitals

Coordinated and paged new admissions and consultations for physicians on

call

Generated monthly physician schedules for 19 Skilled Nursing Facilities

Facilitated training for new employees.

Provided exceptional customer service via phone, email, and fax

communications

Managed hospital hardship applications

Collaborated with John C. Lincoln Hospital, Thompson Peak Parkway

Medical Center, Osborn Medical Center, and 19 skilled nursing facilities

Medical Front Desk, Phoenix Medical Center Peoria

Delivered outstanding customer service

Managed incoming phone calls

Processed mail, email, and faxes

Checked in and out patients efficiently

Scheduled appointments for patients

City Carrier, United States Postal Service Scottsdale

Executed timely delivery and collection of mail

Provided excellent customer service

University of Phoenix Phoenix, United States

Associates Degree, Healthcare Administration Billing

and Coding

Customer Service

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