Quality Assurance Patient Care

Susan Chemirmir

**** * ** #***, ***** TX *****

Phone: 972-***-****

Email: ********@*****.***

EXPERIENCE:

Dignified Care Hospice LLC-Plano, Texas

****- ******* *************

● Staff Management: Hiring, training and Supervision of Hospice staff

● Regulatory Compliance: Ensure adherence to State, Federal regulations governing hospice care

● Patient Care Coordination: Facilitate care planning and coordination for patients and their families

● Financial Oversight: Manage Budgets, billing processes, and funding sources

● Quality Assurance: Monitor and evaluate the quality of care provided to ensure high standards

● Day-to Day Operations: Manage the daily running of the office to ensure smooth operations.

Apex Healthcare Workforce LLC– Addison, Texas

2021 - 2023 Operations Assistant

● Assisted with scheduling and coordinating interviews for healthcare professionals.

● Maintained and updated candidate files and databases.

● Credentialed and ran background checks of applicants

● On-boarded new hires

● Development of advertising material for various healthcare publications

● Provided administrative support to the operations team, such as answering phone calls and emails.

Gracious Fountain Gate LLC – Allen, Texas

2015 - 2021 Administrator

● Responsible for operations of a Residential Assisted Living facility

● Handled all state and federal regulatory issues to ensure standards were met

●

● Staff recruitment, retention and training

● Resident and family relationship

● Licensing standards and compliance

2005 - 2015 Home is Best LLC – Carrollton, Texas

Assitant Administrator

● Responsible for daily operations of PAS agency

● Adhering and meeting state regulatory compliance

● Caregiver recruitment, retention and training

● Payroll processing

● Bookkeeping

● Marketing events to attract new clients

Southwest Corporate, Plano, TX (4 positions)

1993 - 2005 Senior Member Services Representative

● Training and Development of new Member Service Reps.

● Cross-trained to back up Data Entry, Research Analyst, and Correspondent Clerk positions

● Participate in Business Recovery testing

● Implementation of Automated Settlement and Vault Cash services

● Coordinate actions necessary to meet operational needs of credit unions

● Provide account management services to member credit unions

● Perform help desk duties including assisting credit unions with trouble shooting and software installation

● Implementation and Training of new Electronic Bill-Pay product and also Development of User Manual for Member Credit Unions. Proof of Deposit Clerk

● Verified member credit unions' daily check deposits

● Handled account inquiries from credit unions

● Monitored cash flow of various Federal Reserve Bank accounts held by SCFCU

Operations Assistant -

● Responsible for implementation, conversion and testing of various programs and services offered by SCFCU

● Educated credit union personnel about the programs and their responsibilities ensuring that all steps were properly executed

● Followed up after implementation or conversion was complete to ensure a smooth transition to daily processing

Member Services Representative

● Provided account management services to member credit unions

● Cross-sold services not yet utilized by credit unions

● Coordinated actions necessary to meet operational needs of credit unions EDUCATION:

4/2007 TESOL/TESl/TEFL Teacher Certification, Plano, Texas Course curriculum included: Interactive language teaching principles of second Language acquisition, multiple intelligence theory, classroom management tech- niques, detailed lesson planning, long-term unit planning, how to teach oral Communication skills, listening and comprehension strategies, creative ways to Incorporate English grammar in a classroom setting, teaching across age and Proficiency levels, teaching in a multicultural setting, testing and evaluating ESL students, and making effective use of ESL teaching materials and resources 2001 - 2002 Computer Training Institute, Richland College, Richardson, TX DOS1, DOS for Technicians, PC Maintenance basics, Online Communications, Windows 95/98 install & configuration, Basic Networks, Network Administration, Networking with TCP/IP

1997 – 1998 Collin County Community College, Plano, TX Liberal Arts

1981 – 1983 U.T.D., Richardson, TX

Communication Disorders

1978 - 1980 Northwood Institute of Texas, Cedar Hill, TX A.A. Business Management

SKILLS: Microsoft Windows, Word, Excel, Power Point, and Outlook Type 50 wpm, 10-Key by touch, A/S 400

*References available upon request*

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