Project Management Process Improvement

ANTHONY LOGAN

Las Vegas, NV ***** 702-***-**** **************@*****.*** LinkedIn

PROFESSIONAL SUMMARY Motivated and people-focused professional with 7 years of experience in SaaS, currently serving as an Enterprise Customer Solutions Advisor at Avionte. Skilled in Agile, Hybrid, and Waterfall methodologies, I have a proven ability to manage stakeholders, allocate resources, and resolve risks while maintaining strong client relationships. Experienced in process improvement, team coordination, and cross-functional collaboration, I am seeking to transition into a project management role where I can leverage my SaaS expertise and problem-solving mindset to deliver successful projects. Known for my adaptability, clear communication, and results-driven approach, I bring both the technical foundation and leadership skills required to guide teams and achieve organizational goals.

SKILLS

Application Installations & Support

Project Management (Agile, Hybrid, Waterfall)

Office 365 & Azure Administration

User & Application Support

Active Directory Management

Troubleshooting & Problem Resolution

Resource Allocation & Conflict Resolution

Critical Thinking & Process Improvement

SaaS Solutions

AI & Automation

CERTIFICATIONS

CCNP R&S Route: Implementing IP Routing, Northampton Community College - 2017

Microsoft Fundamentals, Coursera - 2018

Certified Associate in Project Management, Coursera - 2023

Communicating with Confidence, LinkedIn Learning - 2023

Critical Roles Consultants Play, LinkedIn Learning - 2023

Customer Service in the Field, LinkedIn Learning - 2023

Business Writing Principles, LinkedIn Learning - 2023

Leading and Motivating People with Different Personalities, LinkedIn Learning - 2023

Speaking Confidently and Effectively, LinkedIn Learning - 2023 AWS Certified Cloud Practitioner, Linkedin Learning - 2024

TOOLS & TECHNOLOGIES Project Management: Asana, Notion, Cloud Coach

Communication & Collaboration: Slack, Microsoft Teams, Zoom

Documentation & Productivity: Google Workspace (Docs, Sheets, Slides), Microsoft Office Suite AI & Automation: Chat GPT (GPT-5), Notion AI, Microsoft Copilot, Zapier, Pixel

WORK HISTORY

●Enterprise Customer Solutions Advisor

Avionte, Minneapolis, MN (Remote) August 2024 - Current

●Collaborating with cross-functional teams to develop comprehensive strategies for addressing customer concerns.

●Enhancing customer satisfaction by effectively resolving complex issues and providing personalized solutions.

●Increasing customer retention rates by establishing strong rapport with 14 Enterprise clients and trust through consistent follow-ups and empathetic listening.

●Implementing process improvements to optimize workflow efficiency, leading to shorter wait times for customers seeking assistance.

●Working closely with management to identify areas of opportunity for optimizing support processes, leading to more efficient service delivery.

●Maintaining a level of expertise in company products/services through continuous learning initiatives; leveraged this knowledge to provide exceptional assistance and advice to clients.

●Subject Matter Expert (SME) for Pixel. Manages automations, AI prompting and Pixel Interviews.

●Ford GuestXP Junior Implementation Specialist

MSX International Inc., Detroit, MI (Remote) August 2023 - July 2024

●Collaborated with cross-functional teams to develop strategies for addressing customer concerns.

●Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.

●Increased customer retention rates by establishing rapport with 14 Enterprise clients.

●Implemented process improvements to optimize workflow efficiency.

●Worked closely with management to identify areas of opportunity for optimizing support processes.

●Maintained expertise in company products/services to provide exceptional assistance and advice.

●Maintained and updated articles in the knowledge base for Ford Motor Company.

●Set up Webex calls with Ford and Lincoln dealers for GuestXP software launches.

●Remotely supported users with software, hardware, and network issues.

●Managed service follow-up communications ensuring customer satisfaction.

●Met performance metrics for call volume and customer feedback.

●Tracked and documented customer interactions in CRM systems.

●Collaborated with IT teams to troubleshoot and resolve DMS functionality issues.

●Streamlined workflow processes by implementing new troubleshooting techniques.

EDUCATION

Bachelor of Science, Information Technology Bloomsburg University of Pennsylvania, Bloomsburg, PA May 2018

Associate of Science, Information Technology Northampton Community College, Bethlehem, PA May 2017

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