Customer Sales Team

*:**

Experience

Commercial Sales Manger Aug 2012 - Nov 2025

Advance Auto parts Gastonia

* Analyzed market trends and competitor activities to identify new business

opportunities and adjust sales strategies accordingly.

* Leda high-performing sales team, providing coaching and support that

resulted in a 25% improvement in team performance metrics.

Cultivated and maintained relationships with key clients, resulting in a 30%

increase in customer retention.

Nov 2017 - Jul 2025

Charlotte NC

Customer sales

Liberty Engine Parts

* Developed and maintained strong relationships with customers to drive

repeat sales and enhance customer loyalty.

* Identified customer needs and provided tailored solutions to increase

customer satisfaction and sales conversions.

Collaborated with marketing teams to design targeted promotions that

resulted in a 15% increase in sales over the quarter.

* Conducted market research to identify trends and opportunities for growth

in the customer sales sector.

Freight team Feb 2021 - Present

The Home Depot Gastonia

* Managed daily logistics operations to optimize freight movement and

reduce delays.

* Oversaw inventory management to ensure accurate stock levels and timely

replenishment.

* Trained and mentored new team members on best practices in freight

operations and safety protocols.

* Implemented process improvements that increased operational efficiency by

streamlining workflow.

Education

Project research - Master of Business Administration (MBA)

Summary

Dynamic sales leader with a

proven track record of boosting

team performance by 25%

through effective coaching and

support. Expertise in relationship

management has driven a

remarkable 30% increase in

customer retention,

demonstrating a strong

commitment to client

satisfaction. Skilled in analyzing

market trends to identify growth

opportunities, resulting in

tailored sales strategies that

elevate revenue. Ready to

leverage these skills to contribute

toa high-performing sales team

dedicated to achieving

exceptional results.

Skills

Logistics Management Expert

Inventory Control Expert

Operational Efficiency Expert

Relationship Management Expert

Sales Coaching Expert

Customer Needs Assessment Expert

Sales Conversions Expert

Performance Metrics Expert

Relationship Management Expert

. . ‘i ‘ Cust Retenti — t

American Intercontinental University usromer Berention! ~—

2018-2019 Chicago, United States Performance Metrics Expert

SD

Client Relations Expert

Team Leadership Expert

Sales Strategy Expert

resumewise.com

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