Data Entry Customer Service

Fos Osman

[Acworth, GA Metropolitan Area] [Mobile: 470-***-****] [Email:

*******@********.********.***]

Professional Summary

Versatile and detail-oriented professional with experience in data entry, transcription, customer service, and home health care. Adapt at managing high volumes of data with precision, delivering empathetic care to clients, and providing exceptional support through chat and remote communication platforms. Demonstrates excellent time management, attention to detail, and interpersonal skills. Proficient in utilizing technical tools and maintaining confidentiality while ensuring high-quality results in diverse professional environments.

Core Competencies

• Data Entry and Transcription: Accurate data input, maintaining 60 WPM speed and attention to detail.

• Customer Service: Proficient in resolving inquiries via chat, email, and phone.

• Technical Skills: MS Office Suite (Excel, Word, Outlook), Google Drive

(Docs, Sheets), and CRM tools (Salesforce, Zendesk).

• Home Health Care: Patient care, medication reminders, and household assistance.

• Multitasking: Balancing data entry, client communication, and care tasks in fast-paced environments.

• Confidentiality: Adherence to HIPAA and data security protocols.

• Communication: Strong written and verbal communication skills for professional client interactions.

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Professional Experience

Field Service Technician (Hybrid)

Vivant, Atlanta, GA 2021 – 2024

• Documented service calls and updates, ensuring accurate data entry in company systems.

• Communicated effectively with clients to provide updates and resolve technical issues.

• Streamlined data entry processes, reducing errors in service documentation by 15%.

• Delivered clear, concise explanations of technical systems to non-technical audiences.

Customer Service Representative

CVS Health, Chandler, AZ 2018-2019

• Respond to customer inquiries via phone, email, chat, or in-person.

• Resolve customer complaints or escalate them as needed.

• Process orders, returns, and exchanges.

• Maintain accurate customer records in databases.

• Provide information about products, services, policies, or troubleshooting procedures.

• Follow up with customers to ensure satisfaction. Remote IT Technical Support Specialist

PayPal, Atlanta, GA 2018 – 2022

• Managed IT-related tickets, ensuring timely resolution and accurate documentation.

• Assisted employees via chat and email to troubleshoot technical challenges.

• Created detailed reports and maintained high accuracy in data entry tasks. 3

• Improved efficiency by implementing standardized issue-tracking processes.

Technical Support Specialist (Hybrid)

InTouchCX, Phoenix, AZ 2015 – 2017

• Provided chat and phone support, resolving technical issues quickly and efficiently.

• Transcribed troubleshooting processes, creating a knowledge base for future use.

• Processed high volumes of customer information while ensuring data accuracy and confidentiality.

Fiber Optic Technician

AT&T, Phoenix, AZ 2011 – 2014

• Recorded installation and maintenance activities, maintaining accurate and accessible data logs.

• Ensured clear communication with customers regarding project progress.

• Managed documentation of troubleshooting steps, aiding in quicker issue resolution.

Home Health Aide

Tungland Corporation, Phoenix,AZ 2011-2013

• Provided compassionate care to elderly and disabled clients, ensuring their comfort and safety.

• Assisted with daily living activities such as bathing, dressing, and meal preparation.

• Monitored and recorded patient conditions, maintaining accurate logs for healthcare providers.

• Delivered medication reminders and supported clients in following care plans.

• Communicated effectively with families and healthcare professionals regarding patient needs.

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Education

Bachelor of Science in Interdisciplinary Studies

Kennesaw State University, Kennesaw, GA Expected 2025 Associate of Science in Interdisciplinary Studies

Chattahoochee Technical College, Marietta, GA 2023 Certifications and Technical Skills

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Google Drive tools

• CRM Software Experience (e.g., Salesforce, Zendesk)

• Typing Speed: 60 WPM

• Certified in Remote Desktop Support and System Reconfiguration

• HIPAA Compliance Knowledge

Achievements

• Increased data processing speed and accuracy by improving data validation procedures.

• Recognized for providing empathetic and attentive care in home health aide roles.

• Reduced documentation errors by 20%, contributing to smoother team operations.

• Received commendations for exceptional customer service and chat agent support.

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