Customer Service Administrative Assistant

CYNTHIA RAMOS

Houston, TX ***** 346-***-**** **********@******.***

Bilingual: English & Spanish

PROFESSIONAL SUMMARY

Resourceful Administrative and Sales Professional with 9+ years of experience supporting executives, managing office operations, and delivering high-level customer service. Proven strengths in administrative support, event coordination, HR assistance, and retail sales. Known for strong communication skills, organizational abilities, and bilingual proficiency. CORE COMPETENCIES

- Office & Executive Support

- Calendar & Travel Management

- Event Coordination

- Customer Service & Sales

- Recruiting & Onboarding

- Payroll & Benefits Administration

- Documentation & Data Entry

- Microsoft Office, QuickBooks, Salesforce, Google Workspace

- Social Media Management

PROFESSIONAL EXPERIENCE

File Clerk

Pasadena City Hall - Pasadena, TX

April 2025 - Present

- Organize and retrieve municipal records in compliance with city policies

- Assist with document requests for meetings, permits, and legal procedures

- Digitize physical records for secure digital access

- Maintain confidentiality in handling sensitive documentation Sales Associate

AT&T - Houston, TX

October 2020 - April 2024

- Delivered personalized customer service to drive sales and resolve billing issues CYNTHIA RAMOS

Houston, TX 77015 346-***-**** **********@******.*** Bilingual: English & Spanish

- Supported account management and handled service inquiries via inbound calls

- Collaborated with team members to meet sales targets

- Maintained expert knowledge of products, services, and promotions Administrative Assistant

Elite Tax Services - Houston, TX

January 2017 - June 2023

- Managed executive calendars, meetings, and travel logistics

- Created reports, presentations, and professional correspondence

- Coordinated client meetings, corporate events, and internal communications

- Oversaw vendor invoices, filing systems, and office supply inventory Administrative Assistant

Sepcon Systems - Houston, TX

January 2014 - June 2016

- Supported HR processes including recruitment, onboarding, and employee support

- Scheduled interviews, processed payroll, and managed employee benefits

- Maintained internal communications and administrative records EDUCATION

High School Diploma

Galena Park High School - Galena Park, TX

Graduated June 2013

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