Data Entry Customer Service

* * * * * RESUME Quisqueya F. Zambrano

Quisqueya F. Zambrano Cell: 714-***-**** Email: ****.********@*****.*** Long Beach, CA SUMMARY

SKILLS AND ABILITIES

Administrative and operations professional with 15+ years of experience in office management, customer service and data entry. Skilled in updating and

maintaining customer information in CRM systems and databases with a focus on accuracy and usability. Known for keeping records organized, solving problems, quickly, and supporting teams with reliable data. Bilingual in English and Spanish

• Data Entry & Database Management including client records, purchase orders, and invoicing

• Customer Account Management and Documentation

• Reporting and Recordkeeping

• Order Processing Systems and Workflow Accuracy

• Microsoft Office Suite, Excel, Word, Outlook,

• Problem Solving and Issue Resolution

• Self-Motivated, Organized, and Able to Work

Independently

• Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

CTL Printing

Anaheim, CA

Office Supervisor and Project Estimator Operations April 2013 – Current

• Process 200+ purchase orders and 200+ RFQs per month entering data accurately into company systems

• Maintain customer and project records, updating information to support production, and billing team

• Supervise and train 3-person front office staff, improving workflow and ensuring accurate documentation

• Coordinate invoicing, shipping, and procurement tasks, tracking orders and resolving delivery issues quickly

• Work closely with management to improve customer processes and strengthen client relationships Howard Johnson Hotel & Conference Center

Fullerton, CA

Sales Manager Operations June 2010 – March 2013

• Managed client bookings and group reservations, entering details into internal systems and keeping records updated

• Negotiated contracts and monitored accounts to maintain positive relationships and repeat business

• Respond to customer concerns through phone, email, and in person while documenting interactions for follow-up

Best Western Raffles Inn & Suites

Anaheim, CA

Front Desk Manager Operations January 2009 – January 2010

• Oversaw front desk operations for a 108-room property, including guest reservations, billing, and account records

• Trained and supervised front desk staff to ensure consistent service and accurate data entry

• Coordinated with housekeeping and maintenance while documenting request and service issues for tracking including efficient check-in/check-out, and reservation management EDUCATION, CERTIFICATIONS AND LICENSES

Bachelor of Arts, Business Administration

California State University Fullerton, Fullerton, CA 2012 2 P a g e RESUME Quisqueya F. Zambrano

Contact this candidate