Quality Control Care Coordinator

940-***-**** - *************@*****.***

Wichita Falls, TX 76301

OBJECTIVE

Compassionate Caregiver with ability in comforting and supporting senior citizens in residential settings. Empathetic to the needs of residents, responding respectfully. Skilled in memory care and in methods of communication with people suffering from dementia or requiring cognitive support. Hardworking focused on completing work quickly and consistently exceeding target goals. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

SKILLS

• Sales

• Training

• Time Management

• Patience

• Communication skills

• Interpersonal skills

• Organizational skills

• Empathy

• Flexible and Problem-Solving

• Microsoft Office Suite

• Quality control

• POS

• Client documentation

• Patient education

• Quality control

• First aid and CPR

EXPEREINCE

Care Coordinator/Supervisor 2/2021 - Present

Carnet Health Care

San Antonio, TX

• Document resident progress and condition.

• Observed physical and mental condition, intake and output, and exercise levels to monitor client condition.

• Worked under RN supervision to support resident care plans.

• Built strong relationships and bonds with clients to provide stable, supportive system.

• Accompanied clients to doctor offices and on other trips outside home or facility.

• Managed all phases of operational and capital budgets to meet organizational goals.

• Monitored medical services to assess the quality of care and the appropriate allocation of resources.

• Established and enforced organizational policies to keep operations in line with the facility’s standards and regulatory requirements.

• Developed and updated computerized records management system to effectively store, process, and report on medical data.

• Inspected facilities and recommended changes to improve the facility’s readiness and level of compliance.

Call Center Representative 10/2019 – 1/2021

The Results Company

Wichita Falls, TX

• Answer phone calls for Solutrean, FIS, Hickory Farms.

• Entered and updated customer data to create and modify account information. Answered client questions and presented product value propositions to promote purchases.

• Guided and processed customer orders during high-volume periods.

• Met sales and revenue goals through cold-calling and customer rewards programs. EDUCATION

Medical Billing and Coding Certificate program 6/2021 – 5/13/2022 Bryan University

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