Project Management Service Coordinator
Resume:
S A
Susana Aguilar
Professional Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Synergy Global Housing - Residential Services Supervisor Union City, CA
05/2017 - 05/2024
Oakwood Worldwide - Service Coordinator
Hayward, CA
01/2014 - 03/2017
Supervised daily operations of residential services, ensuring adherence to quality standards.
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Developed training programs for staff, enhancing service delivery and operational efficiency.
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Coordinated cross-functional teams to streamline communication and service execution.
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Conducted performance evaluations, providing constructive feedback to foster professional growth.
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Oversaw inventory management, optimizing resource allocation across multiple properties.
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Trained new staff members to maintain a high-performing team of service professionals.
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Developed contingency plans for potential disruptions in routing schedules due to weather or traffic conditions.
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Utilized forklift or pallet truck to load, unload, transport and store goods.
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Mentored junior staff on best practices for routing and logistics management.
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Monitored vehicle maintenance schedules for a well-maintained fleet, reducing downtime and ensuring reliable deliveries.
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Learned all positions to undergo day to day task, when there were call outs.
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***********@*****.***
Oakland, CA 94621
Skills
● Team management
● Work order management
● Staff scheduling
● Teamwork and collaboration
● Problem-solving
● Time management
● Attention to detail
● Multitasking Abilities
● Reliability
● Organizational skills
Education
10/2012
Heald College
CA
Associate of Arts: Business Administration
01/2012
Heald College
CA
Associate of Arts: Criminal Justice
● 3.5 GPA
● Honor Roll 2013
● 4.0 GPA
Group 4 Security - Custome Protection Officer
Pleasanton, CA
06/2012 - 10/2012
United States Marine Corps - Assistant Warehouse Chief Twentynine Palms, CA
05/2005 - 11/2009
Oversaw documentation of service requests, ensuring accuracy and compliance with company policies.
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Coordinated and monitored service activities to confirm work met all requirements.
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Communicated with internal clients and service providers to provide updates on work progress.
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Prepared reports on service performance metrics and key indicators for management review.
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Monitored security systems and conducted regular patrols to ensure safety compliance.
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Maintained accurate logs of daily activities and incidents, ensuring clear communication across shifts.
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Managed access control systems, ensuring only authorized personnel had access to restricted areas within facilities.
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Oversaw daily warehouse operations, ensuring adherence to safety protocols and efficiency standards.
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Managed inventory control processes, optimizing stock levels and reducing excess inventory.
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Led team of warehouse staff, providing training and guidance to improve performance and productivity.
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Coordinated logistics for inbound and outbound shipments, minimizing delays and improving delivery times.
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Conducted regular audits of warehouse practices, ensuring compliance with industry regulations and best practices.
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Maintained thorough records of all incoming shipments, allowing for accurate tracking of stock levels and preventing shortages or overstocking issues.
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Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
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Managed business report generation, recordkeeping and supply ordering.
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Languages
Spanish
Full Professional
English
Full Professional
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