Data Entry Customer Service
Resume:
JENAY CANTU
DATA ENTRY SPECIALIST
OBJECTIVE
To obtain a position where I can utilize my proven skills in data entry, customer service, and medical assistance to contribute to a team- oriented and fast-paced environment. I am eager to leverage my strengths in accuracy, efficiency, communication, and problem-solving to achieve company objectives and provide exceptional service. CONTACT
**************@*****.***
3401 N Mayberry Rd Apt 417
Mission, TX 78573
EXPERIENCE
DATA ENTRY SPECIALIST/MAXIMUS LLC
Apr 2023 - Current
My role focused on accurate and efficient data entry with a strong emphasis on confidentiality. I meticulously compiled, reviewed, and inputted information, ensuring accuracy and adherence to protocols. I consistently met or exceeded performance targets in speed, accuracy, and volume, contributing to the team's success. My proactive approach to quality control, including thorough checks and corrective measures, minimized errors. I thrived in a dynamic environment, effectively multitasking and prioritizing diverse workloads to meet deadlines, even during peak seasons or staffing fluctuations. By diligently correcting errors, I maintained the long-term integrity of critical information. SENTURE LLC/CUSTOMER SERVICE REPRESENTATIVE
Sept 2021 – Dec 2022
As a front-line representative, I was the first point of contact for customers, handling a wide range of inquiries with empathy and efficiency. I provided product and service information, answered questions about the company, and resolved customer concerns. I thrived in challenging situations, maintaining professionalism while resolving disputes and de-escalating tense calls. I was passionate about creating a positive customer service culture, encouraging my colleagues to prioritize empathy and efficiency. This collaborative approach resulted in increased customer satisfaction, loyalty, and repeat business. MEDICAL ASSISTANT/ASHLEY’S PEDIATRICS AND DR.
ORFANOS
Jun 2018 – Jul 2021
In my role as a medical assistant, I ensured the smooth running of the clinic by sanitizing and organizing exam rooms, restocking medical equipment, and managing medical records. I obtained patients' medical histories, including medication information, symptoms, and allergies. I directed patients to exam rooms, answered their questions, and prepared them for examinations. By adhering to infection control guidelines, I maintained a safe and clean environment for both patients and staff. I prioritized patient comfort and safety during examinations, addressing any concerns and providing compassionate care. My strong communication skills helped build trust with patients, reassuring them of the clinic's commitment to quality care. I also performed phlebotomy procedures, ensuring patient comfort throughout the process. ABOUT ME
Highly motivated and detail-oriented
individual with proven experience in
data entry, customer service, and
medical assistance. Adept at
managing confidential information,
exceeding performance targets, and
providing exceptional service in fast-
paced environments. Strong team
player with excellent communication
and interpersonal skills, committed to
providing efficient and compassionate
support to achieve optimal outcomes.
EDUCATION
THE COLLEGE OF HEALTH
CARE PROFESSIONS, 2018
Certificate in Limited Medical
Radiologic Technologist with Medical
Assistant Skills
SKILLS
Electrocardiogram
Venipuncture
Patient care
Injections
Vital signs
Immunizations
Medical aide
Medi-soft
Microsoft Office
CPR certified
Customer service skills
Contact this candidate