Legal Assistant Client Service
Resume:
Franny Jerez Morales
Jenkintown, PA *****
*************@*****.***
Professional Summary
Entrepreneurial minded professional with over 4 years of Legal Assistance. Attention to detail, personalized client service and solution-solver are my main qualities. Member of the Montgomery County Paralegal Association and part of the Planning Committee. Able to offer effective communication strategies in both English and Spanish.
Willing to relocate to: Glenside, PA - Philadelphia, PA - Jenkintown, PA Work Experience
Paralegal/Legal Assistant
Philly Multiservices Center-Philadelphia, PA
August 2022 to Present
• Conducted legal research on immigration laws and regulations to ensure accuracy of filings and compliance with current immigration policies
• Managed client communication by drafting correspondence, responding to inquiries, and providing updates on case status
• Prepared clients for interviews at U.S. Citizenship and Immigration Services (USCIS) offices or consulates abroad by reviewing potential questions and required documentation
• Maintained organized case files by tracking deadlines, updating case management systems, and ensuring all necessary documents are filed accurately
• Reviewed forms such as I-129s, I-140s, DS-260s etc., for completeness before submission to government agencies
• Collaborated with attorneys to prepare evidence packages for immigration court hearings or appeals processes
• Assisted in the preparation of affidavits from employers or family members to support visa applications
• Drafted legal documents including letters of support, briefs outlining legal arguments or responses to requests for evidence (RFE)
• Participated in client intake meetings to gather necessary information regarding their immigration history and goals
• Performed initial review of potential new cases to assess eligibility under current immigration laws
• Monitored changes in immigration law through regular review of USCIS policy memoranda & other relevant sources
• Facilitated the completion & submission of adjustment of status (I-485) applications along with accompanying forms & supporting documents
• Contributed towards maintaining a high level of customer satisfaction through effective communication
& proactive case management strategies
• Counseled clients on procedural requirements related to obtaining work permits (EAD), travel documents (AP), etc
Bilingual Paralegal
Huber and Palsir-Philadelphia, PA
March 2021 to June 2022
assists with case planning, development, and management, legal research, interviews clients, gathers facts and retrieves information, drafts and analyzes legal documents and collects, complies and utilizes technical information, to make recommendations to an attorney. Interpreter and translator.
TRAVEL AGENT
JEREZ TRAVEL SOLUTIONS
April 2018 to June 2022
- Arrange and coordinated travel itineraries and packages for a range of clients.
- Establish relationships with large and small entities to promote vacation services.
- Prepare and process travel forms and authorizations for clients according to guidelines.
- Facilitate effective communication through providing English/Spanish translation services. SALES MANAGER
PLAZA TU CONFIANZA
June 2017 to March 2018
• Improved sales performance through innovative and creative leadership.
• Prepared and presented monthly report of sales with forecasts and projections.
• Set sales and revenue goals using effective sales and marketing strategies. INTERNATIONAL BUSINESS INTERNSHIP
KOREA TRADE-INVESTMENT PROMOTION AGENCY
May 2017 to June 2017
- Provided administrative support & coordination in the International Business department.
- Prepared and reported on follow ups, client engagements and general contact with clients.
- Recruited potential clients to establish business relationships and company growth. Education
Pennnsylvania State-Required Notary Training (Training program) National Notary Association-Remote
May 2025 to May 2025
Immigration Master Class (MC)
Toca Viajar-Remote
September 2021 to September 2021
Paralegal Studies (POST-BACCALAUREATE)
Manor College-Jenkintown, PA
January 2020 to May 2021
Business Management and Economics (Bachelor of Science) SUNY Empire State College-Saratoga Springs, NY
September 2013 to October 2017
International Business (Bachelor of Science)
APEC University-Santo Domingo, DO
September 2013 to October 2017
Skills
• Form filling
• Spanish
• Presentation Skills
• Office Management
• Translation
• TIME MAP
• Typing
• TaxWise
• Microsoft Outlook
• Sales Management
• Adobe Acrobat
• Research
• Calendar Management
• Interpretation
• DT SEARCH
• Immigration law
• English
• Multilingual
• Microsoft Office
• Marketing
• Proofreading
• Legal drafting
• Writing Skills
• PACER
• Recruiting
• CLIO SOFTWARE
• Lexis-Nexis
• Negotiation
• Personal assistant experience
• Legal Research
Languages
• Spanish - Expert
Certifications and Licenses
Travel Agent
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