Customer Service Data Entry
Resume:
Andrew Cummings
**** ***** ***** **. ******, TX *8727
*****************@*******.***
SUMMARY
AWARDS
**** *** ******** ***** – Outstanding Dedication
INTERESTS
Training for Ironman
Entrepreneurial leader with unique experience managing competing priorities. Versatile sales professional versed in customer service, sales enablement, and lead generation. Constant motivation to expand my professional knowledge. EDUCATION
Bachelor of Science – Operations and Information Management, University of Colorado, 2010 PROFESSIONAL EXPERIENCE
Andrew Cummings Austin, TX August 2020 – Present
Delivery Service Provider
• Maintained productive and cooperative business-to-business partnerships with over a dozen delivery applications.
• Delighted over 10,000 customers with safe, friendly, professional, and on-time service. Direct Interactions Hot Springs, AR May 2020 – August 2020 State of Ohio Department of Jobs & Family Services – Customer Service Representative
• Triaged inordinate number of calls being received regarding traditional UI and PUA as a result of COVID pandemic.
Shiftsmart Memphis, TN March 2020 – September 2020 Survey Specialist – Dynata
• Produced high-volume outbound calls surveying potential respondents regarding current events and political topics. Disaster Recovery Specialist – U.S. Small Business Administration
• Advised applicant qualification and determination for PPP and EIDL loan compensation during COVID pandemic.
DJM Sales and Marketing Austin, TX June 2016 – November 2018 Manager, Customer Service and Sales Enablement
• Increased profitability 15% through administration of 3 client accounts with fluctuating staff of 8-10.
• Exceeded SLA’s with over 90% problem resolution while managing customer service team of 3-7.
• Supervised 2 business development units delegating digital, email, and tele-marketing tasks for lead generation.
• Reduced employee on-boarding by 80% from 2 weeks to 2 days via designing self-sustainable training documents.
DJM Sales and Marketing June 2014 – November 2018
Business Development Representative
• Achieved 10 consecutive quarters of departmental revenue growth as the sales arm of the Black Box marketing team.
• Delivered quarterly reports to marketing director utilized in board meetings influencing goals, strategy, and initiatives.
• Collaborated with internal stakeholders, partners, and vendors to continuously fine-tune partner marketing campaigns.
• Acted as liaison between departments in suggesting process modifications to positively augment customer experience. DJM Sales and Marketing June 2014 – May 2016
Customer Service Representative – (Turner Classic Movies, This Old House, Hot Rod Magazine)
• Exercised active listening providing technical support eliminating customer dissatisfaction for Fullcubes’ clients.
• Adhered PCI Compliance processing credit card payments over the phone concerning digital magazine subscriptions.
SKILLS
Leadership • Adaptably • Active Listening • Zendesk • ServiceNow • Salesforce • MS Suite • G Suite • Slack
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