Customer Service Representative

PROFESSIONAL SUMMARY

Dedicated and customer-focused Customer Service Representative with

a strong background in delivering exceptional support through effective communication, problem-solving, and relationship-building. Adept at handling inquiries across various channels, resolving issues efficiently, and ensuring customer satisfaction. Skilled in CRM tools, live chat, and data entry with a proven ability to multitask in high-pressure environments. Passionate about providing seamless customer experiences and contributing to team success.

WORK HISTORY

Customer Service Representative, 03/2024 to Current Pinnacle Financial Partner - Chattanooga, TN

Customer Service Representative, 01/2021 to 03/2024 Root Insurance - Columbus, OH

Customer Service Associate, 05/2019 to 01/2021

CONTACT

Address: Houston TX

Phone: 346-***-****

Email: ************@*****.***

SKILLS

YOMI LAYIWOLA

Provide top-tier support to customers via phone, email, and live chat, ensuring fast and accurate issue resolution

•

Effectively manage a high volume of customer inquiries while maintaining professionalism and empathy

•

Troubleshoot common issues and offer real-time solutions to improve the overall customer experience

•

Maintain customer records using CRM tools, ensuring data accuracy and confidentiality

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Work cross-functionally with other departments to improve service efficiency and streamline processes

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Demonstrate strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy

•

Assisted policyholders with claims, billing inquiries, and general account support

•

Handled escalations with professionalism, finding win-win solutions to resolve complaints effectively

•

Proactively identified customer pain points and provided actionable feedback to improve processes

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Tracked and updated customer interactions in a centralized database, ensuring seamless follow-ups

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• Achieved a 98% customer satisfaction rating

Maintained detailed records of interactions and transactions using CRM tools

•

Strong verbal and written

communication

•

Conflict resolution and problem-

solving

•

• Customer relationship management

• Live chat and call handling

• Multitasking and time management

CRM and ticketing systems

(Salesforce, Zendesk)

•

• Data accuracy and validation

• Fast typing and documentation skills

Adaptability in dynamic

environments

•

Empathetic and customer-centric

approach

•

• Professional telephone demeanor

CSI Companies - Houston, Tx

EDUCATION

Bachelor of Science in Engineering

University of Tulsa - Tulsa, OK

TOOLS AND TECHNOLOGY

Assisted patients and clients with appointment scheduling, billing, and service inquiries

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Ensured compliance with HIPAA regulations while handling sensitive customer information

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Entered data into various computer systems accurately using Microsoft Office Suite

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• Used computer software to store and retrieve data Created and maintained digital records for improved data organization and accessibility

•

Provided personalized recommendations to enhance the customer experience

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• CRM Platforms (Salesforce, Zendesk, Freshdesk)

• Microsoft Office Suite (Excel, Word, Outlook)

• Live Chat & Ticketing Systems

• Data Entry & Management Tools

Contact this candidate