Customer Service Mental Health

BRITTANY BEAUCHAMP

New Iberia, LA ***** • 325-***-**** • **************@*****.***

Professional Summary

Strengths in Customer Service, Communications, Data Entry and Writing.

Individual who is self-motivated and has excellent skills.

Computer Literate and call center experience.

Skills

Customer service

Intake and interviewing

Communication

Mental health evaluations

Case Management

Education

Behavioral Sciences - Bachelor of Arts - 2019

Ashford University - San Diego, CA

Work History

Crisis Counselor - November 2023 to Current

Hopelink Behavioral Health- (remote)

Provide mental health counseling through chat system.

Listen to concerns, provide support and connect with local resources.

Case Manager- August 2022 to October 2023

LARC- Lafayette, LA

Support people with disabilities and special needs to achieve their personal goals.

Responsible for assessing, monitoring, documenting, and ensuring the provision of quality care to people with disabilities and special needs.

Customer Service Representative/ Intake January, 2020 to July, 2022

Center for Life Resources - Brownwood, TX

Handle customer complaints and provide professional customer service

Provide mental health screenings and intakes to enter mental health services.

Data entry by creating treatment plans for children and adults.

Lead Teacher - October, 2018 to December, 2019

SPCAA - Midland, TX

Build and strengthen positive relationships with students, parents, and teaching staff to improve student learning and classroom success.

Home Coordinator - October, 2009 to December, 2013

Daybreak Community - Brownwood, TX

Communicated with clients while maintaining the confidentiality of their medical information.

Provide daily care for IDD clients and enter daily data into computer.

Carhop - February, 2006 to December, 2017

Sonic Drive-In - Brownwood, TX

Performed shift change tasks to keep the store organized and efficient each day.

Thoroughly washed and sanitized all dishes, glassware, and silverware after each use.

Worked with my team to meet all the food service needs.

Take orders and deliver food to customers.

Certifications

First Aid/CPR Certified

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