Administrative & Customer Service Professional Inventory & Operation

AYADI ADENIKE

B.Sc.

CORE COMPETENCIES

Business Communication

Customer Retention Strategies

Administrative Procedures

Relationship Building

Sales Management

Client Support

Microsoft Office Suite

Project Management

Marketing & Sales Strategy

Product Knowledge

Account Management

Data Collection & Analytics

Report Generation

Lead Management

Stakeholder Management

Regulatory Compliance

Customer Relationship

Management

EDUCATION

B.Sc. – Business Administration

(Accounting)

Kwame Nkrumah University of

Science and Technology, Ghana.

www.knust.edu.gh/

2020.

Diploma – Computer Operations

Kwame Nkrumah University of

Science and Technology, Ghana.

2020.

SOFT SKILLS

Active Listening

Emotional Intelligence

Team Collaboration

Multitasking skills

Problem-Solving

Conflict Management

Negotiation

Adaptability

Empathy

Analytical Skills

Flexibility

CAREER SUMMARY

Professional with 3+ years’ experience in banking, sales, relationship building, and marketing. Proven track record of resolving high-trust client problems and issues, promoting banking products, and streamlining operations for enhanced efficiency. Competent at building trust & loyalty through exceptional communication and relationship management, leveraging technology and time management skills to deliver lasting customer experiences. Excel at driving cross-functional collaboration to achieve business goals. PROFESSIONAL EXPERIENCE

Teacher/Administrator Nov. 2022 – Nov. 2023.

Jublad International School • Ishaga, Ogun State

• Standardised lesson plans, improving teaching effectiveness by 69%.

• Designed engaging lessons that boosted daily student participation to 85%.

• Accurate grading of assessment with 100% precision, ensuring transparency.

• Improved classroom discipline, reducing disruption by 30% from previous term.

• Taught health education, raising students’ knowledge of healthy lifestyle by 78%

• Built strong rapport with students and parents, ensuring seamless info exchange.

• Collaborated with 5+ teachers to organise inter-school quizzes and debates, enhancing extracurricular engagements.

Banking Agent February 2020 – September 2022

First Bank of Nigeria • Ondo State, Nigeria

• Promoted the bank’s brand and services, building trust and loyalty.

• Resolved billing disputes within 24 hours, enhancing customer satisfaction.

• Upsold products contributed a 10% boost in cross-sales on savings accounts.

• Ensured seamless client experiences, achieving 100% accuracy in transactions.

• Trained & supported new hires, accelerating onboarding and service efficiency.

• Monitored complaints, recommended improvements to resolve recuring issues.

• Conducted account opening verifications, ensuring compliance with KYC regulations and achieving a 100% accuracy rate.

PROFESSIONAL SKILLS

• Communication: Effective communicator in both English, Yoruba, and pidgin, able to convey information with clarity, building trust & understanding.

• Negotiation Skills: Competent in negotiating with a varied customer persona, ensuring reasonable business outcomes that satisfy internal & external clients.

• Operational Efficiencies: Capable of driving efficient workflow & high-trust productivity through optimised transactions, compliance, and customer service.

• Creative Thinking: Efficient at developing or adopting a fresh approach to solving banking challenges while resolving complaints and customer-focused.

• Social Selling: Competent in building trusted financial relationships through community engagement and valuable client-focused banking solutions.

• Technology: Technically proficient in the usage of banking systems and software, Microsoft Office Suite, CRMs, & Windows/Android operating systems. Phone No.: +234 903-***-****

Email:************@*****.***

LinkedIn: linkedin.com/in/ayadi-adenike-a6249a333/ CUSTOMER SERVICE ADMINISTRATION SALES OPERATIONS MANAGEMENT Address: Lagos State, Nigeria

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