Customer Service Support Specialist

Contact

*******@*****.***

www.linkedin.com/in/ibeh-stephen-

dino (LinkedIn)

Top Skills

Cold Calling

Sales Operations

Telemarketing

STEPHEN IBEH

Telemarketer- Customer service Rep- Virtual Assistant-Sales- Abuja, Federal Capital Territory, Nigeria

Summary

STEPHEN UGOCHUKWU IBEH

Gwarimpa, FCT, ABUJA, 900108

234********** *******@*****.***

www.linkedin.com/in/ibeh-stephen-DINO

Professional Summary

Results-driven sales professional with 3 years of experience in cold calling and lead generation. Proven ability to build rapport with prospects, overcome objections, and close deals. Excellent communication skills and a strong track record of exceeding sales targets. Seeking to leverage expertise in a dynamic cold calling role to contribute to the growth of your company.

Professional Experience:

Sales Representative

SAMJESUS IT SOLUTIONS, Abuja, Nigeria

December 2020-January 2022

Conducted 200+ cold calls per day to generate leads and build a pipeline of potential clients.

Achieved monthly sales targets through effective cold calling and follow-up strategies.

Developed and refined sales scripts to improve pitch effectiveness and increase conversion rates.

Utilized CRM software to track calls, manage leads, and analyze performance metrics.

Collaborated with the sales team to strategize and implement lead generation tactics.

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Business Development Associate

DiNOSPEECH Concepts, Abuja, Nigeria

Sept. 2015 - July 2020

Initiated cold outreach to potential clients, resulting in increase in qualified leads.

Conducted market research to identify and target new business opportunities.

Scheduled and conducted product demonstrations and meetings with prospective clients.

Maintained detailed records of interactions and follow-ups using CRM systems.

Telemarketer

PPG Telesales

September 2024 - Present

Made outbound calls to a targeted list of prospects to promote services.

Successfully converted a good number of cold calls into sales or appointments.

Managed objection handling and re-engagement strategies to maximize opportunities.

Provided detailed feedback on customer responses to help refine marketing strategies.

Education

Bachelor of Arts

Nnamdi Azikiwe University, Awka, Anambra state.

June 2014

Skills:

-Cold Calling & Lead Generation

-Sales Script Development

-Objection Handling

-CRM Software (e.g., Salesforce, HubSpot)

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-Persuasive Communication

-Negotiation

-Time Management

-Customer Relationship Management

-Market Research & Analysis

-Goal-Oriented

References

Available upon request.

Experience

PPG Telesales

Telemarketing Specialist

September 2024 - Present (9 months)

Marion, Indiana, United States

Handled inbound and outbound calls, generating leads and converting them to sales.

Soochie Kitchen

Telemarketer

May 2024 - May 2025 (1 year 1 month)

Abuja, Federal Capital Territory, Nigeria

PROGRESS DYNAMIC INTERNATIONAL ACADEMY

ELOCUTIONIST

September 2018 - May 2025 (6 years 9 months)

Nigeria

H-medix

Associate Software Engineer

December 2020 - June 2022 (1 year 7 months)

Nigeria

Education

Nnamdi Azikiwe University

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Bachelor's degree, Mass Communication/Media Studies · (September 2009 - June 2014)

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