Operations Manager Loss Prevention
Resume:
Antonio Penn
San Antonio, TX 512-***-**** ************@*****.***
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Professional Summary
Results-driven leadership professional with 10+ years of progressive management experience in retail, operations, and loss prevention. Skilled at leading large teams, developing high-performing staff, and implementing strategies that improve employee engagement, customer satisfaction, and operational efficiency. Recognized for driving measurable improvements in associate satisfaction and achieving business goals while maintaining strong compliance and asset protection practices.
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Professional Experience
CarMax – San Antonio, TX
Inventory Manager / Department Operations Manager Mar 2021 – Aug 2025 Supervised a team of 25 associates, improving engagement scores from 57% to 82% over consecutive survey cycles.
Developed and promoted four team members into leadership roles, strengthening bench strength and retention.
Oversaw asset protection, inventory logistics, and coordination with store-to-store and 3PL operations.
Consistently met and exceeded weekly, quarterly, and annual operational targets. Championed associate development and peer mentoring to build a culture of accountability and growth.
Promoted from Cosmetic Manager after 2 years of outstanding performance. HEB – San Antonio, TX
Service Manager Jan 2015 – Jan 2021
Directed and supervised employees in sales, inventory management, and customer service functions.
Delivered consistent training to improve staff performance, customer satisfaction, and operational efficiency.
Managed scheduling, payroll, and performance evaluations for team members. Implemented policies and procedures to ensure compliance and high service standards. Kohl’s – Austin, TX
Loss Prevention Supervisor Feb 2014 – Jan 2015
Reduced shrinkage by enforcing security protocols and monitoring compliance with operational procedures.
Partnered with law enforcement to investigate and resolve theft and fraud cases. Trained staff on safety, compliance, and security standards. Five Below – Austin, TX
Assistant Manager Mar 2013 – Feb 2014
Assisted store manager with daily operations, staff scheduling, and training. Drove sales growth through effective merchandising and customer engagement. Supported hiring, onboarding, and team development initiatives.
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Education
Texas State University – San Marcos, TX
Bachelor of Applied Science, Criminal Justice Dec 2012
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Skills
Leadership & Staff Development
Operations & Performance Management
Inventory Control & Asset Protection
Workforce & Schedule Management
Customer Experience & Satisfaction
Loss Prevention & Compliance
Microsoft Office Suite
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