Data Entry Compliance Manager

Mandie N. Markham

**** ****** *****, ******* *******, Kansas 66208 - 913-***-**** – ******.*******@*****.***

Career With an extensive background in insurance compliance guidelines and requirements,

Objective: I am seeking a position that will utilize my skills to advance my career.

Experience: SelectQuote Senior – Overland Park, Kansas October 2019 – August 2025

Compliance – Compliance Administrator/Supervisor/Manager

Identify and address compliance risks.

Develop and implement corrective action plans.

Provide insights to proactively mitigate future risks.

Evaluate compliance activities for team reviews.

Continuously enhance compliance programs through feedback and analysis.

Contribute to strategic compliance initiatives and objectives.

Implement technical solutions for compliance and efficiency.

Build and maintain strong carrier relationships.

Promote a culture of compliance and continuous improvement.

Monitor team performance and adjust as needed to meet goals.

Guide and motivate compliance staff through clear direction.

Collaborate with internal departments for compliance alignment.

Communicate regulatory updates from CMS and carriers.

Develop and update compliance policies and procedures.

Manage investigations and implement corrective actions.

Track and resolve compliance-related complaints.

Oversee carrier implementations and audits.

Handle DTE retiree accounts and resolve inquiries.

Investigate and report on TCPA/DOI/BBB complaints.

Coordinate with marketing vendors on TCPA compliance.

Drive productivity and balance workload to meet SLAs.

Ensure compliance with CMS, TCPA, and carrier regulations.

SelectQuote Senior – Overland Park, Kansas October 2015 – October 2019

Quality Assurance –Supervisor

Supervisor from October 2015 to February 2017, coaching and training 15+ FTE

Frequently engaged the NIPR record database to organize agent state licenses

Quickly adapted to frequently changing sales processes while focusing on details and accuracy

Managed appeals process for compliance scores directly linked with the sales agent’s compensation

Performed agent compliance evaluations, including training and calibrations

Assist as an expert, collaborating with upper management to identify potential compliance risks, issues, and trends

Responsible for interviewing, performance evaluations, and termination of seasonal QA reps for AEP

Document all KPIs and distribute recognition and incentives based on production statistics

Training and calibration activities of a third-party vendor assisting with QA and compliance evaluations

SelectQuote Senior – Leawood, Kansas September 2012 – October 2015

Quality Assurance/Compliance –Team Lead/Trainer

Completed 3300+ observations across 25 different insurance carriers for policy compliance

Responsible for successful training and curriculum development for 12+ Seasonal/FTE

Providing actionable and meaningful coaching to strengthen departmental results

Assessing consumer complaints to identify process improvements

Proficient in customer service functions

Established as a Team lead to assist teammates and sales agents in furthering their job development

Education: Johnson County Community College - Overland Park, Kansas 2005 – 2007

Major: Massage Therapy Certification/Diploma - Pre-Medical Classes

Skills: Proficiency in G-Suite & Multiple Applications, Microsoft Excel, Word, and PowerPoint presentations

General Computer Analysis and Troubleshooting - Familiar with various insurance carrier systems

Leadership and Management skills focused on customer service

Typing Average - 50 WPM

Contact this candidate