Customer Service Front Desk

CAR’NEICIA

DAVIS

786-***-****

Atlanta Ga

****************@*****.***

Reliable and dedicated professional with 7+ years of experience in customer service, healthcare front desk, scheduling, and remote support. Strong multitasker with proven ability to manage high call volumes, resolve issues efficiently, and provide empathetic support. Seeking a remote opportunity to support clients,

patients, or customers with excellence,

CONTACT SUMMARY

SKILLS WORKING EXPERIENCE

Multiple Healthcare

Clinics - GA & FL

2021-2023

MEDICAL FRONT DESK COOR.

Teleperformance /

Remote

2018-2021

CUSTOMER SERVICE REP/SCH

EDUCATION

Phlebotomy Certificate -

NHA Training.2023

(Certfication in Progress Various Resturants

GA & FL 2016-2018

SERVER/HOSPITALITY ASSOCIATE

CPR Certified- AHA

PROFESSIONAL

Remote Customer Service & Tech

Support

Appointment Scheduling &

Insurance Verification

EMR & CRM Software (Athena,

Epic)

Inbound/Outbound Call

Management

Patient Intake & Data Entry

Conflict Resolution & Empathy

HIPPA Compliance

Microsoft Office Google Suite

Scheduled appointments, verified insurance,

and handled referrals.

Supported both front desk and back office staff

in a high-volume clinic.

Delivered excellent service to patients while

maintaining HIPPA-compliance.

Incoming customer inquires for 500 clients in

hospitality and tech sectors.

Resolved booking issues and processed changes or

cancellations with a 95% satisfaction rate.

Upsold services including upgrades. premium

plans,travel insurance.

Delivered 5-star service in fast paced enviornments, managing up to 10 tables at once.

Consistently received positive guest reviews and

repeat customer requests.

R E M O T E C U S T O M E R S E R V I C E

& A D M I N I S T R A T I V E S U P P O R T

S P E C I A L I S T S

High School Diploma-

Dream Academy, MI

Contact this candidate